JOYCE R. SMITH
Clearwater
Summary
Dynamic marketing representative with a proven track record at Somers Title Company, excelling in client engagement and business development. Skilled in email marketing and relationship management, I foster strong customer connections and coordinate impactful educational seminars, enhancing industry knowledge and driving client satisfaction. Licensed title agent and Notary Public.
Overview
35
35
years of professional experience
Work History
Marketing Representative
Somers Title Company/Stewart Title
Clearwater
08.1996 - Current
- Build strong relationships with customers through email outreach, phone calls and face-to-face interactions.
- Coordinate educational seminars monthly to enhance industry knowledge among clients.
- Additional duties include setting up orders and accessing the tax collector's and property appraiser's websites.
- Depositing checks through a check scanner and computer. Performing automated cash management services.
- Licensed title agent.
- Notary Public.
Customer Service Rep for Claims and Underwriting
Armor Insurance
Tampa
01.1993 - 04.1996
- Answered incoming calls from both the underwriting and claims departments.
- Explained policy details and accurately recorded critical accident information to begin the claims process.
- Ordered motor vehicle reports and matched them up with new order files.
- Posted additional premium checks to insurers' accounts.
Sales Associate
Gayfers Department Store
Clearwater
02.1991 - 10.1992
- Assisted customers with product selection by understanding their needs and preferences.
- Confirmed receiving inventory and assisted with product organization for promotional sales.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Bachelor of Science Degree - Marketing
Florida State University
Skills
- Business development
- Customer service
- Networking skills
- Client engagement
- Customer relationship management
- Email marketing
Timeline
Marketing Representative
Somers Title Company/Stewart Title
08.1996 - Current
Customer Service Rep for Claims and Underwriting
Armor Insurance
01.1993 - 04.1996
Sales Associate
Gayfers Department Store
02.1991 - 10.1992
Bachelor of Science Degree - Marketing
Florida State University