Jennifer Lilly
Asheville,NC
Summary
Client Relations/Marketing Specialists with extensive experience in customer engagement, satisfaction, and marketing management. Proven ability to maintain professional relationships and ensure compliance with industry standards. Skilled in utilizing CRM software and developing marketing materials to enhance brand visibility and customer experience. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
34
34
years of professional experience
Work History
Leasing Specialists
Southwood Realty LLC.
Asheville, NC
- Current
- Helps to ensure the physical and resident well-being and curb appeal of the apartment community
- Generate and maintain excellence in resident’s and potential resident’s satisfaction by: Maintaining a professional, but friendly atmosphere in the leasing office, with associates and throughout the community
- Assure current and future residents have a fulfilling experience
- Inspecting models and 'market ready' vacancies with best practices to ensure community expectation
- Answering incoming phone calls and engaging each call professionally
- Greeting prospective residents, determining their needs and preferences, and professionally presenting community and showing apartments suitable to the prospect's needs while communicating features and benefits
- Maintaining daily property and online advertising materials
- Accurately and promptly completing all paperwork related to prospective applications and leases
- Accepting rents and deposits and ensuring financial accuracy
- Ensuring compliance with all secure documentation, reporting, and financial information
- Abide by equal opportunity housing and ADA compliance guidelines Engagement with data, processes and CRM software
Design Consultant
Haverty Furniture Co., Inc
Asheville, NC
02.2018 - 01.2022
- Contribute to customers complete experience and adding value to sales representatives and company growth initiatives
- Generate and maintain excellence in client satisfaction by:
- Engaging with clients in-person and/or virtually to establish baseline living space needs and preferences
- Visiting clients’ homes in WNC to evaluate, measure and photograph project areas
- Maintaining timely communication between clients, sales staff, and management
- Use of CRM to organize, track, schedule appointments and provide project updates
- Creating life-like interior home designs using a variety of software options including 3D visuals
- Working with clients to navigate product selection and coordinated design
- Presenting final selection with either PowerPoint or live interaction with design software
- Building a caring and trusting relationship with clients, sales staff and management
- Ensuring compliance with all secure documentation, reporting, and financial information
Style Consultant/Sales Lead/Key Holder
J.Jill Inc, Retail Women’s Apparel
Asheville, NC
06.2015 - 01.2018
- Established & maintained excellence in customer engagement building brand loyalty by:
- Extending a welcoming presence with guests ensuring a 'better than expected' experience
- Promoting positive energetic atmosphere for customers and fellow team members
- Assisting in training new associates for excellence in customer service, product and procedure understanding
- Assisting in monthly floor set changes and product displays
- Ensuring compliance with all secure documentation, reporting and financial information
- Providing a smooth and enjoyable customer experience during point of purchase and product returns
Global Marketing Communications Manager
Kendro Scientific
Asheville, NC
09.1991 - 08.2004
- Company Overview: Lab Equipment
- Integrated Corporate Message Within Multiple Areas of Organization by:
- Developing brand/product prominence with customers and distributors in the scientific research industry
- Elevating relationships with vendors & distributors as a primary contact for product, industry and company information
- Interfacing with customers, dealers and competition during industry trade show and exhibition events
- Creating brand, product and services material in both print and digital mediums
- Generating and presenting multifaceted training materials for distributors, sales and customer service representatives
- Producing training processes for customer service and sales teams
- Developing team engagement programs and corporate events
- Managing an international team of marketing specialists whose focus included multiple products and distribution models
- Lab Equipment
Education
Bachelor of Science - Marketing Communications
UNC
Asheville, NC05.1988
Skills
- DTC and B2B sales
- Client and Sales Focused Marketing Communications
- MS Office Suite
- Google Platforms
- National and International Event Planning
- Training, Developement and Evaluations
- CRM & Database Development and Management
- Marketing Content Development & Editing
- Descriptive and Technical Writing
- Contract Management
- Knowledge in Software Applications
- Project Coordination
- Customer Relations Management
- Effective and Clear Communicator
- Time Management
Additional Information - Notary Public Certificate Expires
06/27/28
Affiliations
- Outdoor and animal enthusiast
- Musically oriented
- Creative cooking
Accomplishments
- North Carolina Notary Public
Timeline
Design Consultant
Haverty Furniture Co., Inc
02.2018 - 01.2022
Style Consultant/Sales Lead/Key Holder
J.Jill Inc, Retail Women’s Apparel
06.2015 - 01.2018
Global Marketing Communications Manager
Kendro Scientific
09.1991 - 08.2004
Leasing Specialists
Southwood Realty LLC.
- Current
Bachelor of Science - Marketing Communications
UNC
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