Jennifer A. Okada
Philadelphia,PA
Summary
Patient-oriented nursing student with more than ten years of diverse experience in direct patient care, staff supervision, and department operations. Proven leadership focused on increasing and enhancing patient care and satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Access Analyst
Main Line Health System
04.2021 - Current
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
Patient Access Supervisor
Main Line Health System
03.2020 - 04.2021
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
- Enhanced patient satisfaction with improved communication strategies and timely resolution of issues.
- Developed a comprehensive training program for new employees, ensuring a thorough understanding of job responsibilities and hospital policies.
- Optimized staff scheduling to maintain adequate coverage during peak hours, minimizing patient wait times and improving service quality.
Registration & Scheduling Specialist
Main Line Health System
04.2019 - 03.2020
- Collaborated with management to identify staffing needs and allocate resources accordingly, optimizing workforce utilization.
- Streamlined communication between departments by serving as a liaison for scheduling-related inquiries and concerns.
- Welcomed customers with friendly greetings, answered general questions, gathered the nature of the visit, and directed them to specific offices.
- Handled assignments independently with good judgment and critical thinking skills.
Administrative Outreach Liaison
Retreat Behavioral Health
08.2011 - 05.2018
- Established effective communication channels between departments by organizing and facilitating cross-functional meetings.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Supported organizational growth through active participation in networking events, conferences, and professional associations.
- Provided detailed progress reports to stakeholders throughout project lifecycles, ensuring transparency regarding status and outcomes.
- Trained team personnel on liaison activities and protocols, mentoring, and coaching to improve skills.
Education
Master in Nursing - Nursing
Gwynedd Mercy University
Gwynedd Valley, PA08.2024
MASTER OF ARTS IN PSYCHOLOGY - SPORT & PERFORMANCE - Psychology
Ashford University
05.2019
Bachelor of Science - Biology
Gwynedd Mercy University
Gwynedd Valley, PA05.2007
Skills
- Direct Patient Care
- Time Management
- Electronic Health Records
- Critical Thinking
- Effective Communication
- Data Collection
Certification
AHA BLS CPR & AED Certified
Accomplishments
Caron Foundation Unsung Hero Recipient
References
References available upon request.
Timeline
Patient Access Analyst
Main Line Health System
04.2021 - Current
Patient Access Supervisor
Main Line Health System
03.2020 - 04.2021
Registration & Scheduling Specialist
Main Line Health System
04.2019 - 03.2020
Administrative Outreach Liaison
Retreat Behavioral Health
08.2011 - 05.2018
Master in Nursing - Nursing
Gwynedd Mercy University
MASTER OF ARTS IN PSYCHOLOGY - SPORT & PERFORMANCE - Psychology
Ashford University
Bachelor of Science - Biology
Gwynedd Mercy University