JENNIFER A. SHELDAHL

Work History

Business Director

Waterford at Plano

Plano

06.2023 - Current

Accounts Receivable, Accounts Payable, Onboarding, background Checks, Payroll, Timecards, Hiring
Improved operation procedure between IT provider and end-users.
Developed monthly reports.
Increased accuracy through improved processes for fiscal monitoring, payroll, and operational expenses.
Prepared operational and salary budgets.
Developed high-performing teams with targeted recruitment strategies, customized training programs, and ongoing mentorship.
Reported issues to higher management with great detail.
Demonstrated strong organizational and time management skills while managing multiple projects.

Lead Activity Director

Waterford @ Mesquite

Mesquite

07.2020 - 06.2023

Activity calendar (monthly), Monthly newsletter, Setting up vendors, manage & create activities & events, Develop activities (games & crafts), Training new Activity Directors, Managing Employees
Coordinated with other entertainment venues to create joint promotional events.
Arranged outings as part of recreational program.
Stretched minimum annual budget of $3600 to cover planned activities through creative use of resources.
Planned resident outings and special events to mark holidays and celebrate special occasions.
Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
Trained new activity staff members on program development procedures and best practices for engaging diverse populations of older adults.
Developed strong relationships with residents and their families, fostering a supportive community environment.

PSE Clerk

Allen, TX Post Office

Allen

01.2019 - 05.2019

Dispatch, Window Operator, Sorting mail and packages
Used computer systems to track packages and update client information.
Weighed letters and packages and calculated costs based on classification, weight, and destination.
Used automated mail processing equipment to sort and collate mail.

Full Time Clerk

Wilton Post Office

Wilton

10.2016 - 08.2018

Sorting mail into roughs and boxes, Putting mail away, Shipping packages, DMU clerk
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Labeled packages with clear, correct information to reduce mailing errors.
Operated various mailing equipment such as postage meters, folding machines, and labelers for efficient mail preparation.
Checked parcels were securely sealed to eliminate losses.
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Upsold postal services like insurance and tracking.
Tracked outgoing mail to provide accurate customer updates.
Weighed letters and packages and calculated costs based on classification, weight, and destination.
Self-motivated, with a strong sense of personal responsibility.
Worked flexible hours across night, weekend, and holiday shifts.
Worked effectively in fast-paced environments.
Developed strong communication and organizational skills through working on group projects.
Paid attention to detail while completing assignments.
Worked well in a team setting, providing support and guidance.

204B Supervisor

Moline, IL Post Office

Moline

06.2018 - 06.2018

Payroll, Timecard Corrections, Carrier, and Clerk Schedules, Carrier and Clerk supervision, Answering customer questions, Nightly Reports
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Gathered, organized and input information into digital database.
Verified timekeeping records and handled any discrepancies with employees.
Generated reports to track employee time and attendance.
Maintained confidentiality of employee records and payroll information.
Managed and updated employee benefits information.
Tracked employee vacation, sick and personal time.

PTF

Wilton Post Office

Wilton

10.2014 - 10.2016

Sorting mail into roughs and boxes, Putting mail away, Shipping packages, DMU clerk
Improved customer satisfaction by providing efficient and accurate postal services.
Weighed letters and packages and calculated costs based on classification, weight, and destination.
Exhibited outstanding problem-solving skills when faced with challenges related to shipping delays or misdirected packages.
Used computer systems to track packages and update client information.
Managed high volumes of mail during peak seasons while maintaining a strong focus on customer satisfaction.
Resolved problems, improved operations and provided exceptional service.
Organized and detail-oriented with a strong work ethic.
Identified issues, analyzed information and provided solutions to problems.

Team Lead

Buffalo Wild Wings

Muscatine

10.2013 - 05.2014

GEC, Team Lead Manager
Managed schedules, accepted time off requests and found coverage for short shifts.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Built strong relationships with customers through positive attitude and attentive response.
Organized and detail-oriented with a strong work ethic.
Worked flexible hours across night, weekend, and holiday shifts.

Clerk/ Pre-sort

CDS Global

Wilton

08.2011 - 04.2013

Data Entry/Clerk, Sort Mailings
Compiled and analyzed data to produce reports.
Maintained filing system and organized customer documents for easy retrieval of information.
Organized and detail-oriented with a strong work ethic.
Developed strong communication and organizational skills through working on group projects.
Managed time efficiently in order to complete all tasks within deadlines.

Programmer

Superior Labels

Bettendorf

05.2009 - 02.2010

Program rubber & wood to engrave, priority labels, assemble stamps (in spare time)

Customer Service

Swiss Valley

Davenport

08.2008 - 02.2009

Customer Service, Cheese & Milk orders over phone, answer phone line and key faxes, updating Qualcomm
Resolved problems, improved operations and provided exceptional service.
Developed strong organizational and communication skills through coursework and volunteer activities.

Proof Operator/ Drive-Up Teller

Iowa Bank

Bellevue

07.2002 - 12.2005

Customer Service Rep., Proof operator, Drive-up Teller
Assisted customers with banking needs and inquiries.
Processed applications for new accounts.
Maintained friendly and professional customer interactions.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Reduced processing errors by diligently inputting transactions into specialized banking software.
Processed customer transactions promptly, minimizing wait times.
Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Proved successful working within tight deadlines and a fast-paced environment.

Cash Office Clerk

Shopko

Moline

10.2000 - 02.2001

Inspected account books and recorded transactions.
Supported management by processing invoices and documents with consistent on-time delivery.
Safeguarded company assets, securing cash storage areas and adhering to loss prevention policies consistently.
Supervised office inventory levels, ordering supplies as needed while adhering to budget constraints effectively.
Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
Handled day-to-day accounting processes to drive financial accuracy.
Entered figures using 10-key calculator to compute data quickly.
Exhibited strong attention to detail while balancing multiple tasks simultaneously within a fast-paced work environment successfully.
Worked effectively in fast-paced environments.
Excellent communication skills, both verbal and written.
Learned and adapted quickly to new technology and software applications.

Vault Teller Supervisor

Marine Bank

Springfield

05.2000 - 10.2000

Teller, Vault Teller
Supported, trained and encouraged 10 employees to actively cross-sell financial institution service and product offerings.
Properly processed deposits, withdrawals and payments for average of 60 customers daily.

Optician/ Team Relations Supervisor

Shopko

10.1999 - 05.2000

Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
Performed basic vision testing for new patients.
Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
Developed strong organizational and communication skills through coursework and volunteer activities.
Demonstrated strong organizational and time management skills while managing multiple projects.
Trained new personnel regarding company operations, policies and services.
Maintained up-to-date knowledge of product and service changes.

Summary

Overview

Work History

Business Director

Lead Activity Director

PSE Clerk

Full Time Clerk

204B Supervisor

PTF

Team Lead

Clerk/ Pre-sort

Programmer

Customer Service

Proof Operator/ Drive-Up Teller

Cash Office Clerk

Vault Teller Supervisor

Optician/ Team Relations Supervisor

Education

High School Diploma -

Skills

References

Timeline

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