Jennifer A Thunell
Cape Coral,FL
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Engineering Consultant Services ECS Limited
Fort Myers, FL
07.2025 - Current
- Coordinated technician schedule each day.
- Prepare pre-con meetings and drafts.
- Prepare proposals and estimates.
- Permit coordination
- Assist plan reviewer and upload plans to permit hub.
- Assisted in preparing reports and presentations, enhancing communication across departments.
- maintain filing systems, improving document retrieval efficiency and organization.
- Answer multi-line phone system, routing calls, delivering messages to staff
- Manage executive calendars to strategically coordinate meetings and appointments.
- Provide exceptional support to contractors, handling sensitive information.
Senior Patient Service Coordinator/ Office Manager
Northland Hearing Centers, LLC
Fort Myers
04.2024 - 07.2025
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
Material Manager
The Center for Specia;ized Surgery
Fort Myers, FL
02.2023 - 09.2023
- Collaborated with quality assurance teams to develop robust inspection processes that reduced instances of non-conforming products being received.
- Collaborated with production teams to ensure timely availability of materials, minimizing production delays.
- Streamlined procurement processes for increased efficiency in order management and supplier communication.
- Reduced material shortages with proactive forecasting and timely reordering of essential items.
- Established strong relationships with suppliers to negotiate better pricing and delivery terms.
Medical Practice Manager
VIPCARE, LLC
Port Charlotte, FL
08.2019 - 06.2022
- Ordered all office supplies and kept check on inventory levels.
- Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problemsolving.
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Addressed and remedied all patient or team member issues.
- Managed human resources functions including recruitment, hiring, onboarding, payroll administration, benefits coordination, and employee relations counseling.
Clinical Supervisor/Lead Medical Assistant
Millennium Physicians Group
Cape Coral, FL
01.2013 - 06.2019
- Coordinated technician schedule each day.
- Prepare pre-con meetings and drafts.
- Prepare proposals and estimates.
- Permit coordination
- Assist plan reviewer and upload plans to permit hub.
- Assisted in preparing reports and presentations, enhancing communication across departments.
- maintain filing systems, improving document retrieval efficiency and organization.
- Answer multi-line phone system, routing calls, delivering messages to staff
- Manage executive calendars to strategically coordinate meetings and appointments.
- Provide exceptional support to contractors, handling sensitive information.
Education
Bachelor of Science - Healthcare
South College
Orlando, FLSkills
- Telephone communication
- Accurate recordkeeping
- Customer service
- Data entry
- Microsoft Office Suite
- Scheduling and calendar management
- Google Office Platform
- Documentation and reporting
- Excel spreadsheet
Certification
- FEMA IS-100.C Introduction to Incident Command Systems-2022
- FEMA IS-200.C Basic Incident Command system for Initial Response-2022
- FEMA IS-700.B Introduction to the National Incident Management System-2022
- FEMA IS-800.D Introduction to National Response Framework- 2022
Timeline
Administrative Assistant
Engineering Consultant Services ECS Limited
07.2025 - Current
Senior Patient Service Coordinator/ Office Manager
Northland Hearing Centers, LLC
04.2024 - 07.2025
Material Manager
The Center for Specia;ized Surgery
02.2023 - 09.2023
Medical Practice Manager
VIPCARE, LLC
08.2019 - 06.2022
Clinical Supervisor/Lead Medical Assistant
Millennium Physicians Group
01.2013 - 06.2019
Bachelor of Science - Healthcare
South College