JENNIFER MANQUEROS
Aliso Viejo,CA
Summary
Strategic higher education professional with 12+ years of experience driving student enrollment, retention, and completion initiatives within diverse student populations. Proven leader in developing and scaling high-impact programs that support student onboarding, persistence, and graduation outcomes.
Skilled in aligning student-centered advising with enrollment management strategies, utilizing data-driven decision-making to improve student yield, engagement, and success. Passionate about creating equitable pathways for first-generation and transfer students while leading cross-functional teams to achieve institutional goals.
Overview
13
13
years of professional experience
Work History
Transfer Specialist & Director, Scholars Program
Cal State Univ. Dominguez Hills
Carson, CA, USA
04.2020 - Current
- Develop and execute programs aimed at supporting enrollment and retention of California Promise and transfer students through effective academic pathway structures.
- Design student engagement strategies to enhance enrollment yield and support timely graduation outcomes.
- Monitor student progress and program compliance using data systems (PeopleSoft, Starfish), ensuring alignment with institutional KPIs and state mandates (AB 1205, GI 2025).
- Collaborate with admissions, advising, and academic departments to streamline onboarding processes and enhance the student experience from admission through graduation.
- Design and facilitate workshops and transition programs that increase student readiness, engagement, and academic success.
- Analyze student trends and outcomes to inform program improvements and strategic decision-making.
- Serve as a key liaison across campus departments to ensure coordinated, student-centered support service
- Developed training materials for staff on transfer policies and systems.
- Assisted in training new team members on company policies, procedures, and best practices related to transfers.
Retention Specialist, College of Business Admin & Public Policy
Cal State Univ. Dominguez Hills
Carson, CA, USA
08.2022 - 08.2023
- Oversaw a caseload of 700+ students, delivering tailored support to enhance retention and graduation outcomes.
- Partnered with college leadership, including directors, department chairs, associate deans, and deans, to spearhead strategic initiatives for student success.
- Collected, analyzed, and interpreted student data to enhance program effectiveness and support student success.
- Developed and executed targeted programming strategies to support student advancement, emphasizing Focus and R5 Thrive initiatives.
- Navigated intricate student issues through adherence to institutional policies while maintaining confidentiality and sensitivity.
- Ensured compliance with university policies by meticulously managing confidential student records.
Academic Peer Coach Coordinator, University Advisement Center
Cal State Univ. Dominguez Hills
Carson, CA, USA
01.2022 - 07.2022
- Facilitated performance management and professional growth for a team of 25 peer coaches through structured training programs.
- Oversaw coordination of program operations aimed at enhancing the educational experience for 2000+ undergraduate students in the First Gen Toros initiative.
- Created and implemented training programs aimed at improving communication data tracking techniques and student support strategies.
- Managed outreach efforts and retention metrics, generating comprehensive reports to assess program impact.
- Coordinated efforts with campus partners to design and launch a comprehensive support network tailored to student needs.
Academic Advisor/College Specialist
Cal State Univ. Dominguez Hills
Carson, CA, USA
04.2020 - 01.2022
- Mentored a cohort of over 300 students, delivering expert guidance on academic planning policies and degree completion strategies.
- Analyzed and enforced institutional policies, fostering an environment conducive to student success and progression.
- Orchestrated workshops and initiatives alongside faculty and student success teams to promote educational engagement.
- Developed and implemented educational programs aimed at supporting retention and graduation efforts across campus.
- Utilized proactive advising strategies to empower students in overcoming intricate academic and personal obstacles.
Lead Student Achievement Coach
Long Beach City College
Long Beach, CA, USA
06.2019 - 04.2020
- Led a team of 12 staff members in executing case management and implementing program strategies.
- Implemented and supervised engagement strategies focused on strengthening community ties among a diverse group of 2600+ first-year students.
- Utilized systems such as Starfish, PeopleSoft, and TutorTrac to track student engagement and retention metrics.
- Engaged with college promise programs to refine student eligibility criteria and advance transfer readiness initiatives.
Academic Success Specialist (Academic Advisor)
Arizona State University
Glendale, AZ, USA
04.2018 - 05.2019
- Guided over 500 graduate students in academic planning, program progression, and degree completion.
- Clarified institutional policies and conveyed essential requirements to support diverse student populations.
- Coordinated interdisciplinary efforts with faculty and departments to support and advance retention and academic success initiatives.
- Established pathways for students to access essential campus resources, addressing academic and personal challenges.
Academic Success Specialist (Success Coach)
EdPlus Arizona State University
Scottsdale, AZ, USA
08.2017 - 04.2018
- Delivered high-volume student support via diverse communication channels, including phone, email, and chat.
- Implemented targeted outreach strategies to foster student retention and promote engagement.
- Cultivated strong relationships with students to enhance academic persistence and completion.
- Collaborated with cross-functional teams to design and execute innovative educational programs.
- Managed projects aimed at enhancing online learning experiences for diverse student populations.
Lead Achievement Coach
Long Beach City College
Long Beach, CA, USA
08.2013 - 08.2017
- Acted as a liaison to streamline collaboration between coaching staff and administration, ensuring effective program coordination and accurate reporting.
- Directed hiring and onboarding processes while training and supervising student staff to enhance team performance.
- Facilitated the development and implementation of workshops aimed at enhancing coaching skills and providing robust student support.
- Mentored diverse student populations, fostering resilience and motivation through individualized support systems.
- Conducted classes and workshops on Student Success Skills and College Preparation.
Education
Master's of Education - Counseling
California State University, Dominguez Hills
Carson, CA05.2012
Bachelor of Arts - Psychology
California State University, Dominguez Hills
Carson, CA2009
Skills
- Enrollment strategy & Student Lifecycle Management
- Admissions Advisement & Student Onboarding
- Team Leadership & Staff Development
- KPI Tracking & Performance Optimization
- Student Recruitment & Yield Strategies
- Data Analysis & Program Assessment
- Cross-Functional Collaboration
- CRM & Student Success Systems (PeopleSoft, Starfish)
Timeline
Retention Specialist, College of Business Admin & Public Policy
Cal State Univ. Dominguez Hills
08.2022 - 08.2023
Academic Peer Coach Coordinator, University Advisement Center
Cal State Univ. Dominguez Hills
01.2022 - 07.2022
Transfer Specialist & Director, Scholars Program
Cal State Univ. Dominguez Hills
04.2020 - Current
Academic Advisor/College Specialist
Cal State Univ. Dominguez Hills
04.2020 - 01.2022
Lead Student Achievement Coach
Long Beach City College
06.2019 - 04.2020
Academic Success Specialist (Academic Advisor)
Arizona State University
04.2018 - 05.2019
Academic Success Specialist (Success Coach)
EdPlus Arizona State University
08.2017 - 04.2018
Lead Achievement Coach
Long Beach City College
08.2013 - 08.2017
Master's of Education - Counseling
California State University, Dominguez Hills
Bachelor of Arts - Psychology
California State University, Dominguez Hills