Jennifer E Johnson
Salem,NJ
Summary
Driven by a results-focused approach, I leveraged my problem resolution and fundraising expertise at Barclays and Metz Culinary Management to enhance customer satisfaction and streamline operations, respectively. My leadership in membership recruitment and ability to foster strong relationships significantly contributed to achieving key objectives and improving service standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Secretary position. Ready to help team achieve school goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Salem Booster Club
Salem Booster Vice President
Salem High School
09.2021 - Current
- Organized appreciation events for teachers and staff, promoting a positive work environment within the school community.
- Organized and hosted a successful annual Book Fair, encouraging literacy among students while raising funds for the school library.
- Partnered with local businesses to secure sponsorships for school events, enhancing educational opportunities for students.
- Provided valuable input during decision-making processes pertaining to curriculum updates or policy changes at our regular meetings.
- Collaborated closely with teachers to identify areas where additional support was needed, allowing us to allocate resources effectively throughout the year.
- Managed inventory of supplies needed for various school sponsored activities, ensuring timely availability of necessary items.
- Created promotional materials like flyers and posters to advertise school events, generating increased attendance and participation from parents.
- Contributed to financial transparency by maintaining accurate records of all school transactions and budgets.
- Facilitated productive monthly meetings to keep volunteers informed about ongoing projects and initiatives, optimizing collaboration among members.
- Chaperoned class field trips to assist teacher and protect students.
- Organized drives to gather classroom supplies or fundraise money.
- Recruited new parent volunteers or organized workload to cover demand.
Lead Kitchen Supervisor
Metz Culinary Magnement
Salem High School
09.2016 - Current
- Improved kitchen efficiency by streamlining food preparation processes and implementing time-saving techniques.
- Enhanced team productivity by providing comprehensive training on proper food handling, safety procedures, and equipment usage.
- Reduced food waste through diligent inventory management and careful portion control practices.
- Maintained a clean and sanitary work environment, ensuring compliance with health code regulations and preserving food quality.
Customer Relations Manager
Barclays
Wilmington, DE
09.2004 - 07.2012
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Implemented effective communication strategies for better understanding of customer needs and expectations.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Streamlined internal processes to improve overall efficiency in handling customer inquiries and complaints.
- Monitored team performance and provided regular coaching, contributing to improvement in service quality standards.
- Created and delivered customized training programs for staff, enhancing their skills in customer service and problemsolving.
- Collaborated with cross-functional teams to address systemic issues impacting customer experiences.
Education
High School Diploma -
Woodstown High School
Woodstown, NJ06.2000
Skills
- Membership Recruitment
- Certified in CPR/AED
- Meeting facilitation
- Fundraising expertise
- Verbal and written communication
- Attention to Detail
- Active Listening
- Customer Relations
- Problem Resolution
- Call center experience
- Financial knowledge
- Complaint Handling
- Complaint resolution
- Payment Processing
- Customer satisfaction measurement
- Call Center Operations
- Paperwork Processing
Timeline
Salem Booster Club
Salem Booster Vice President
09.2021 - Current
Lead Kitchen Supervisor
Metz Culinary Magnement
09.2016 - Current
Customer Relations Manager
Barclays
09.2004 - 07.2012
High School Diploma -
Woodstown High School