Your Name
Summary
Organized Operator provides strong organizational and analytical skills. Specialized expertise in data management, analysis and communication. Thorough understanding of government mandates that dictate workplace safety enforcement. Veteran Production Worker adept at handling tasks efficiently. Knowledgeable about equipment operation, materials handling and documentation. Eager to contribute to all operations at companies of any scale.
Hardworking and reliable Administrator/Scheduler/Dispatcher with strong ability in organization, communication, planning and customer service. Offering leadership and professional mannerism. Highly organized, proactive and punctual with team-oriented mentality.
Committed employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Scheduler
Dirt Dobers, LLC
07.2022 - 10.2023
- Scheduled and confirmed appointments.
- Qualified customers' interest levels by building trust through conversation and utilizing provided scripts.
- Called no shows and cancellations to reschedule.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Provided delay updates and information regarding special circumstances.
- Submitted new system orders and completed related paperwork.
- Distributed to team members to support open communication and quality customer service.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Obtained names and telephone numbers of potential customers from various sources, entering information into job-related software and word processing systems.
- Answered telephones and directed calls to appropriate staff members.
- Created and maintained accurate and complete records of all customer interactions in job-related software.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
- Entered information into system to update status reports.
- Recorded information from potential customers regarding specific product or service needs.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Conferred with managers, sales teams, and engineering personnel to revise plans and achieve demanding targets.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Generated department orders and accompanying documentation.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Increased customer service success rates by quickly resolving issues.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Volunteered to help with special projects of varying degrees of complexity.
Assistant Dispatcher/Office Administrator
Seagraves Transportation LLC
07.2017 - 07.2022
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Created memos, letters and other documents, fostering internal and external communication.
- Delegated work to staff, setting priorities and goals.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Reviewed completed work to verify consistency, quality and conformance.
- Recruited and trained new employees to meet job requirements.
- Processed invoices.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Filtered emails based on importance and escalated issues to leadership.
- Monitored changes in delivery schedule and communicated changes to customers.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Investigated and resolved customer and vendor issues to retain business.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Answered customer requests with information about product availability, shipping information and status updates.
- Scheduled loads according to priority and available equipment.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
Chick Processor
Cal-Maine Foods
07.2012 - 04.2017
- Constructed and filled chick shipping boxes with finished birds.
- Assembled, set up and tore down work stations and production lines and maintained neat, clean and safe work area.
- Moved equipment, eggs and chicks manually or using trucks or carts.
- Had chicks processed in timely matter to have them ready to be picked up and taken to the laying farms.
- Cleaned setters, incubators and racks by hand and with a pressure washer.
- Administered medications and vaccinations or arranged for veterinarians to provide extensive treatment.
- Supervised crew of 6-10 and assigned daily task sheets.
- Trained new workers on safety and hatchery procedures.
- Segregated animals according to sex. Dubbed and vaccinated the females.
- Examined animals to detect illness, injury or disease.
- Pressure washed the back porch and tank full of the egg shells from the hatching's' .
- Trayed fertile eggs from cardboard to a hard plastic or metal tray to incubate the eggs.
- Worked with chemicals to clean and sanitize the whole hatchery.
- Prepped the processing room for hatch days.
ZodelOwner
Jennifer Zodel Windows Inc.
01.2003 - 01.2004
- Determined pricing for products or services based on costs and competition.
- Interviewed, trained and supervised employees.
- Implemented successful business strategies to increase revenue and target new markets.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Resolved issues quickly through meticulous research and quick decision-making.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Hilliard Middle-Senior High School
Hilliard, FL05.2002
Skills
- Inventory Monitoring
- Production Line Work
- Punctual and Dependable
- Punctual and Reliable
- Strong Work Ethic
- Teamwork and Communication
- Machine Setup and Shutdown
- Safety Standards Compliance
- Material Handling
- Following Instructions
- PPE Compliance
- Safe Machine Operation
- Defects Identification
- Production Processes Knowledge
- Good Communication
- Material Loading and Unloading
- Teamwork and Coordination
- Payroll Processing
- Problem-Solving
- Critical Thinking
- Attention to Detail
- Effective Multitasking
- Microsoft Office Suite
- Recordkeeping Expertise
- Data Entry
- Invoice Submission
- Documentation Proficiency
- Teamwork and Collaboration
- Incoming Call Reception
- Customer Service
- Clear Communication
- Natural Script Reading
- Team Building
- Problem Resolution
- Staff Training
- Work Planning and Prioritization
- Documentation and Reporting
- Performance Tracking and Evaluation
- Team Leadership
- Verbal and Written Communication
- Administration and Reporting
- Employee Coaching and Motivation
- Goal Setting
- Maintaining Accounting Ledger
- Interpersonal Relations
- Calm Under Pressure
- MS Office
- Process Improvement
- Computer Skills
- Professional and Courteous
- Decision Making
- Good Judgment
- Telephone Etiquette
- Staff Coordination
- Raw Materials Ordering
- Production Scheduling
- Order Processing
- Production Schedules
- Workflow Optimization
- Schedule Coordination
- Client Relations
- Recordkeeping Proficiency
- Document Management
Additional Information
- Hard Worker
- Fast Learner
- Willing to learn anything necessary to complete a task correctly.
- Works extremely well with others and very team oriented.
- Leadership/training i excell in.
- Loyal employee
Timeline
Scheduler
Dirt Dobers, LLC
07.2022 - 10.2023
Assistant Dispatcher/Office Administrator
Seagraves Transportation LLC
07.2017 - 07.2022
Chick Processor
Cal-Maine Foods
07.2012 - 04.2017
ZodelOwner
Jennifer Zodel Windows Inc.
01.2003 - 01.2004
High School Diploma -
Hilliard Middle-Senior High School