Jennifer G Veal
Medical Billing Specialist
Portsmouth,VA
Summary
Detail-oriented professional with focus on deadlines and skilled in handling medical billing without errors. Confident Medical Biller with coding experience and knowledgeable in data confidentiality and privacy practices when reviewing patient information. Polished and hardworking performer with background overseeing accounts and handling records management tasks.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Patient Services Coordinator
Sentara Obici Hospital
SUFFOLK, VA
08.2018 - 04.2021
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Communicated with primary care offices and insurance companies to obtain authorization.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Inputted accurate patient insurance, billing and payment information in Epic.
- Ensured maximum reimbursement and reduced denials related to incomplete insurance information and/or authorization.
- Maintained statistics and acted as liaison between clinical testing sites and physicians' offices.
Admitting Representative II
Sentara Obici Hospital
SUFFOLK, Virginia
12.2011 - 01.2018
- Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
- Registered patients for labs, surgeries and radiology.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Arranged forms and charts for each patient.
- Served as preceptor for new employees which included orientation and training, as well as serving as a working/technical resource to all staff members.
- Recommended service improvements to minimize recurring patient issues and complaints.
Office Assistant
Accessible Home Health Care
SUFFOLK, Virginia
06.2009 - 12.2011
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying and distributing mail.
- Executed record filing system to improve document organization and management.
- Interacted with customers by phone, email or in-person to provide information.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
Bachelor of Science - Health Administration
Western Governors University
Salt Lake City, UT 03.2020 - Current
Skills
Medical claims submission
Insurance Eligibility and Verification of Benefits
Medical terminology expert
Medical coding knowledge of ICD-10, CPT, HCPCS
Accounts receivable management
Payment posting
Patient statement review
Familiar with all stages of the revenue cycle
Timeline
Bachelor of Science - Health Administration
Western Governors University
03.2020 - Current
Patient Services Coordinator
Sentara Obici Hospital
08.2018 - 04.2021
Admitting Representative II
Sentara Obici Hospital
12.2011 - 01.2018
Office Assistant
Accessible Home Health Care
06.2009 - 12.2011