Jennifer (Jade) Mahakrittiyadhorn

• Recruited from Terra Staffing.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer emails to answer questions about orders.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Coordinated logistics for customer orders.
• Resolved concerns with products or services to help with retention and drive sales.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Recruited by Funko.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer emails to answer questions about products and services.
• Addressed customer account discrepancies and concerns.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

• Recruited from Aerotek.
• Carefully documented observations and evidentiary materials.
• Conducted impartial investigations into complaints by customers.
• Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.

Recruited by Amazon

• Determined case direction based on reviews of wide-ranging information.
• Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
• Received, analyzed and responded to less complex allegations of misconduct.
• Produced comprehensive investigative reports.

• Premera Blue Cross
• Maintained detailed and accurate records between multiple databases and programs.
• Updated, entered and reviewed customer data.
• Understood and thoroughly explained services provided to customers and potential customers.
• Educated clients on insurance policies and procedures.