Jennifer (Jenni) Ziegler
Gemini Charters
Kihei,HI
21
years of professional experience
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Charter Sales & Retail Sales
6 Months- Coordinated charter sales processes, ensuring seamless communication between clients and internal teams.
- Managed booking logistics for private charters, optimizing scheduling and resource allocation.
- Developed client relationships through personalized service, enhancing customer satisfaction and retention.
- Processed transactions efficiently using point-of-sale systems, maintaining accuracy in cash handling.
- Greeted customers and provided outstanding customer service.
Retail Sales Associate
6 Months- Delivered exceptional customer service, ensuring positive shopping experiences and fostering client loyalty.
- Processed transactions efficiently using point-of-sale systems, maintaining accuracy in cash handling.
- Assisted in merchandising displays, enhancing product visibility and driving sales engagement.
- Collaborated with team members to maintain inventory levels, ensuring product availability for customers.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Human Resources Generalist
2 Years 3 Months- Coordinated onboarding procedures, enhancing new hire experiences through effective orientation sessions.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Administered payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
Customer Service Manager
1 Year- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Coordinated with product development team to address frequent customer issues.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Human Resources Generalist
11 Years 10 Months- Developed and implemented HR policies to enhance employee engagement and compliance.
- Led recruitment efforts, streamlining processes to attract top talent for various positions.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Implemented and supervised orientation procedures for new hires.
- Explained and administered medical insurance, disability and flexible spending accounts.
Human Resources Assistant
2 Years- Coordinated recruitment processes, including job postings and candidate screening.
- Managed employee onboarding, ensuring compliance with company policies and procedures.
- Assisted in administering benefits programs, enhancing employee satisfaction and retention.
- Facilitated training sessions to improve staff skills and knowledge across departments.
- Maintained accurate employee records using HRIS software for efficient data management.
Accounting Assistant
2 Years 6 Months- Processed invoices and payments for timely vendor reconciliation.
- Maintained accurate financial records using accounting software systems.
- Provided support during annual budget preparation and forecasting activities.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
Skills
Sales strategies
Customer service
Organization and time management
Attention to detail
Problem-solving
Teamwork and collaboration
Timeline
Charter Sales & Retail Sales
Gemini Charters
01.2026 - CurrentRead More
Retail Sales Associate
Soha Living
01.2026 - 07.2026Read More
Human Resources Generalist
Napili Kai Beach Resort
01.2023 - 04.2025Read More
Customer Service Manager
My Perfect Stays
01.2022 - 01.2023Read More
Human Resources Generalist
Royal Lahaina Resort
02.2010 - 12.2021Read More
Human Resources Assistant
Royal Lahaina Resort
02.2008 - 02.2010Read More
Accounting Assistant
Royal Lahaina Resort
08.2005 - 02.2008Read More