Jennifer (Jill) Sadler
Cullman
Summary
Dynamic Patient Coordinator with a proven track record at Heritage Diagnostic Center, excelling in customer service and conflict resolution. Skilled in insurance verification and appointment scheduling, I effectively addressed patient concerns, ensuring a seamless experience. My outgoing nature and excellent telephone etiquette foster strong relationships with patients and providers alike.
Overview
39
39
years of professional experience
Work History
Patient Coordinator
Heritage Diagnostic Center
CULLMAN
11.2024 - Current
- Processed patient intake information and updated patient's records prior to treatment.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Checked patient files and verified insurance before patient's appointment.
- Scheduled patient appointments with doctors' offices and other facilities.
- Coordinated patient appointments and maintained appointment schedule.
- Ensured all paperwork related to patient care was completed accurately and timely.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Used fax and copy machine.
Receptionist
North Central Neurology
01.2010 - 11.2010
- Greeted guests at check out desk and engaged in pleasant conversations while managing check-out process.
- Collected co-pays.
- Resolved patient issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Made follow up appointments.
Substitute Teacher
Cullman City Schools
08.2006 - 06.2007
- Supervised lunchroom and recess activities.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals.
Medical Receptionist Temp.
ENT Associates of Alabama
10.2005 - 12.2005
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Maintained current and accurate medical records for patients.
- Made follow up appointments.
Secretary to the Police Chief /Records Supervisor
Crestview Police Department
06.1986 - 06.2004
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and meetings for the Chief of Police.
- Interacted with the public on numerous occasions.
Education
High School Diploma -
Crestview High School
Crestview, FL06.1984
Skills
- Excellent telephone etiquette
- Able to multi task
- Outgoing & Friendly
- Great with the public
- Data Entry
- Office equipment operations
- Positive and outgoing
- Customer service
- Appointment scheduling
- Conflict resolution
- Insurance verification
Personal Note
In 2019, I got my Alabama State Insurance license & worked for Physcians Mutual selling Medicare supplements, life insurance & other health care plans. This was only a few months before Covid hit & I decided to not pursue telephone sales only. Since then, I was able to travel with my husband on his job up until he retired in June 2022. Since then I have been a homemaker, if given the opportunity, I promise to be an employee you will be extremely proud of! Thank you in advance for your consideration.
References
Ken Bundrick (850)826-1501
Sonya Fortner (256)339-4950
Shawna Koch (256)297-0539
Timeline
Patient Coordinator
Heritage Diagnostic Center
11.2024 - Current
Receptionist
North Central Neurology
01.2010 - 11.2010
Substitute Teacher
Cullman City Schools
08.2006 - 06.2007
Medical Receptionist Temp.
ENT Associates of Alabama
10.2005 - 12.2005
Secretary to the Police Chief /Records Supervisor
Crestview Police Department
06.1986 - 06.2004
High School Diploma -
Crestview High School
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