Destiney Drake

• Greet each patient with a pleasant and friendly attitude while in the office and on the telephone.
• Perform face to face check in registration, confirm insurance eligibility, collect copayments and deductible payments.
• Provide exceptional customer service to patients to meet and exceed the needs of patients while using AIDET.
• Communicate effectively with doctors, nurses and technicians to perform a variety of tasks in a timely manner to meet clinic staff and patient needs.
• Use professional communication etiquette and listening skills to assist patients.
• Communicate with other departments to assist patients with scheduling appointments as needed.
• Manage office telephone lines by checking voicemail, returning calls and directing messages to team members.
• Assist patients with scheduling, rescheduling and cancelling appointments.
• Perform new patient registration, verify insurance and update demographics.
• Deliver high-quality administrative and customer service to sustain patient and work flows.
• Ability to plan, organize and prioritize multiple tasks that need to be completed on a daily basis.
• Excellent organizational skills and documentation orientation.
• Maintain confidentiality of all patient information (HIPAA)
• Utilize active listening skills to ascertain customer call needs.
• I make a Commitment to patients, families, visitors and staff by communicating with compassion, courtesy showing respect and integrity.
• I acknowledge dissatisfied patients/members and provide them with Service Recovery (HEART) by Hearing, Empathizing, Apologizing , Responding and Thanking the patient.

• Greeted each customer pleasantly and offered assistance in the dining room.
• Assisted in preparing salads, appetizers and desserts to speed up food service.
• Provided exceptional service to high volume of daily customers.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Served food and beverages to patrons and confirmed complete orders.
• Stocked service areas with supplies during slow periods.
• Garnished dishes and beverages to serve visually appealing menu items.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

• providing direct patient care, managing medications, and assisting with daily activities like dressing and hygiene

Assisted with activities of daily living (ADLs), such as bathing, dressing, and grooming

Provided first aid and performed CPR

• Maintained cleanliness and organization in resident living spaces.
• Administered medications as prescribed, following safety protocols diligently.

• Assisted healthcare providers with patient examinations and treatment procedures.
• Recorded patient medical histories and vital signs accurately in electronic records.
• Educated patients on medication usage and health maintenance strategies.
• Supported administrative tasks, including filing and scheduling within the facility.
• Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.