TIAMESHA JONES
Poughkeepsie,United States
Summary
Achieved successful management of competing priorities through a positive approach. Contributed to team goals by willingly taking on additional responsibilities.
Achieved high levels of patient satisfaction through dedicated support in daily living activities. Enhanced emotional and physical well-being of patients through effective communication. Optimized patient monitoring and medical equipment usage to improve care outcomes.
Overview
13
13
years of professional experience
Work History
Patient Care Technician
Mid Hudson Regional Hospital
Poughkeepsie, NY
10.2023 - Current
- Assisted nursing staff in monitoring vital signs and patient comfort levels.
- Facilitated patient mobility and performed basic hygiene tasks to enhance care quality.
- Maintained accurate patient records using electronic health record systems for improved care coordination.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans.
- Streamlined workflow processes, reducing patient wait times and improving overall service delivery.
- Trained new staff on operational procedures, enhancing team efficiency and consistency in patient care.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
CSR
TelAscent
Newburg
11.2024 - 10.2025
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained accurate records of customer interactions and feedback.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Trained new staff on company policies and customer service protocols.
- Analyzed customer trends to propose improvements in service processes.
Bus Monitor
Orange County Transit
Wappingers Falls
03.2024 - 11.2025
- Ensured safety and comfort of passengers during transit.
- Assisted with boarding and alighting, providing support to individuals with disabilities.
- Managed communication between drivers and passengers to facilitate smooth operations.
- Monitored passenger behavior to maintain a respectful and orderly environment.
- Collaborated with transit staff to address passenger inquiries and resolve issues.
Cook
Carolina Yacht Club
North Charleston
02.2023 - 03.2024
- Prepared and plated diverse menu items for high-volume events at Carolina Yacht Club.
- Collaborated with team to ensure timely service and exceptional guest satisfaction.
- Maintained kitchen equipment and adhered to safety standards to ensure compliance.
- Assisted in menu planning and ingredient sourcing to enhance culinary offerings.
- Trained new kitchen staff on best practices and efficient food preparation techniques.
Manager
Taco Bell
Ladson
08.2017 - 03.2024
- Managed daily operations of Taco Bell, ensuring efficient service and adherence to quality standards.
- Trained and developed team members to enhance customer satisfaction and operational efficiency.
- Implemented promotional strategies to boost sales and attract new customers.
- Resolved customer complaints effectively, improving overall service ratings.
- Monitored inventory levels and ordered supplies to maintain optimal stock.
Call Agent
Daily Pay
North Charleston
09.2017 - 07.2019
- Delivered exceptional customer service to enhance client satisfaction.
- Managed high-volume inbound calls efficiently and professionally.
- Resolved customer inquiries and complaints, ensuring timely follow-up.
- Analyzed customer feedback to improve service delivery.
- Collaborated with team members to streamline processes and enhance productivity.
Secretary
Michael J Bosnic Law firm
Mount Pleasant
07.2013 - 09.2017
- Managed daily office operations, ensuring efficient workflow and organization.
- Coordinated appointments and maintained calendar schedules for attorneys.
- Prepared legal documents and correspondence with high attention to detail.
- Assisted clients with inquiries, providing exceptional customer service and support.
- Implemented filing systems and maintained accurate records for case management.
Warehouse
Ups
North Charleston
05.2013 - 09.2015
- Enhanced operational efficiency by implementing streamlined processes in warehouse operations.
- Collaborated with team members to promote a culture of safety and compliance.
- Trained new staff on warehouse procedures and best practices for inventory management.
- Utilized problem-solving skills to address and resolve shipping discrepancies.
- Coordinated with logistics teams to ensure timely delivery of packages.
Education
PCA - undefined
Community Home Health Care
Newburgh07.2024
Business associates degree - undefined
Miller Mott College
North Charleston01.2022
Skills
- Leadership Guiding and motivating others Expert
- The ability to identify issues and find solutions Expert
- Working effectively with others to achieve common goals Expert
- Active listening and both oral and written communication Expert
- Managing time, tasks, and information efficiently Expert
Websites
LANGUAGES
English Highly proficient
LINKS
Link
Timeline
CSR
TelAscent
11.2024 - 10.2025
Bus Monitor
Orange County Transit
03.2024 - 11.2025
Patient Care Technician
Mid Hudson Regional Hospital
10.2023 - Current
Cook
Carolina Yacht Club
02.2023 - 03.2024
Call Agent
Daily Pay
09.2017 - 07.2019
Manager
Taco Bell
08.2017 - 03.2024
Secretary
Michael J Bosnic Law firm
07.2013 - 09.2017
Warehouse
Ups
05.2013 - 09.2015
PCA - undefined
Community Home Health Care
Business associates degree - undefined
Miller Mott College