Customer Service Experience
Jennifer Kathleen Fox
Executive Assistant
Greeneville,TN
Summary
Experienced Office Management and Administration Professional, who optimizes productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Proven performance in streamlining office protocols. Diverse in conflict resolution and meticulous in inventory management.
Excel at prioritizing, completing multiple tasks simultaneously and following through to achieve goals and meet critical deadlines. Quickly incorporate and implement new procedures to maximize efficiency and productivity.
Extremely knowledgeable in computer functions; currently handling in-house office IT issues. Responsible for maintaining two work Facebook pages, two websites, SharePoint, and Google apps (drive, etc.). Extremely knowledgeable with Microsoft Office / Office 365 and Adobe Professional.
Hardworking with the drive to succeed. Interested and willing to learn new skills.
Overview
30
30
20
20
Healthcare / Pharmacy field
16
16
Non-Profit Environment
15
15
Executive / Administrative Assistant
15
15
Office manager experience
15
15
Event Planning / Management
Work History
Executive Assistant
Daniel Boone Council, Boy Scouts Of America
Asheville, NC
12.2006 - Current
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Facilitated training and onboarding for incoming office staff.
- Used advanced software to prepare documents, reports, and presentations.
- Handled confidential and sensitive information with discretion and tact.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Worked with senior management to initiate new projects and assist in various processes.
- Coordinated events and worked on ad hoc projects.
- Volunteered to help with special projects of varying degrees of complexity.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Updated and maintained confidential databases and records.
- Handled logistics, catering, agendas for meeting and event planning for board of directors, president and executive vice president.
Lead Pharmacy Technician
Various Pharmacies
Asheville, NC
06.1994 - 12.2006
- Between June 1994 and December 2006, worked full time as Pharmacy Technician for four different Pharmacies; Ingles Markets Pharmacy (2001 - 2006), Eckerd Drug Pharmacy (1999 - 2001), Walmart Pharmacy (1997 - 1999), Eckerd Drug Pharmacy (1994 - 1999).
- Between December 2006 and May 2015, worked part time during various periods when needed as Pharmacy Technician for Walmart Pharmacy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Supervised up to 6 pharmacy technicians and coordinated day-to-day assignments as well as weekly work schedules.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Coordinated verification and filling of more than 800+ daily prescriptions in high-volume retail pharmacy environment.
- Reviewed and verified customer information and insurance provider information and insurance provider information.
Education
Pharmacy Technician I, II, & III (Continuing Ed) -
Asheville Buncombe Technical Community College
Asheville, NC 01.1997 - 12.1999
Medical Terminology I & II (Continuing Ed) -
Asheville Buncombe Technical Community College
Asheville, NC 01.1997 - 05.1999
Introduction Computers I & II (Continuing Ed) -
Asheville Buncombe Technical Community College
Asheville, NC 01.1997 - 12.1999
High School Diploma -
Reynolds High School
Asheville, NC 08.1991 - 06.1995
Skills
Filing and data archiving
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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