Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer L. Brown

Coon Rapids,United States

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Beauty Advisor

Ulta
08.2023 - Current
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained counter and display areas for cleanliness and organization.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Used in-store system to locate inventory and place special orders for customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Group Fitness Instructor

Xperience Fitness
11.2022 - Current
  • Developed creative and fun fitness classes to keep participants engaged and motivated.
  • Educated members on proper movement techniques and safe equipment use to reduce risk of injury.
  • Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
  • Enhanced client experience by maintaining motivational and supportive culture.
  • Collaborated with other instructors to create effective class designs focused on participant feedback.
  • Led weekly classes for up to 20 individuals with consistent participation and positive feedback.
  • Demonstrated proper form and technique to prevent injury.
  • Promoted safe and inclusive environment for club clients and members.
  • Implemented new and creative exercise routines to keep participants motivated.

Account Resolution Specialist

Allina Health
09.2013 - 10.2023
  • Assessed individual situations and developed effective and appropriate resolutions.
  • Completed in-depth research to investigate claims and resolve problems.
  • Achieved performance goals on consistent basis.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Assisted in implementing procedures and policies to facilitate timely payments.
  • Entered client details and notes into system for interdepartmental access and review.


Medical Claims Examiner

TRIA Orthopedic Center
03.2011 - 09.2013
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Located errors and promptly refiled rejected claims.
  • Identified and resolved patient billing and payment issues.
  • Posted and adjusted payments from insurance companies.
  • Prepared billing correspondence and maintained database to organize billing information.
  • Communicated effectively and extensively with other departments to resolve claims issues.
  • Adhered to established standards to safeguard patients' health information.

Self Pay Collections Representative

Park Nicollet
04.2005 - 03.2011
  • Resolved challenging situations with friendly but firm strategies.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Achieved performance goals on consistent basis.
  • Counseled debtors on payment options and arranged installment agreements.
  • Processed payments and applied to customer balances.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Entered client details and notes into system for interdepartmental access and review.
  • Processed debtor payments and updated accounts to reflect new balance.

Education

Certificate - Emergency Medical Technology

Anoka Technical College
Anoka, MN

GED -

Saint Francis High School
Saint Francis, MN

Skills

  • Customer Service
  • Display Arrangements
  • Retail Experience
  • Class Instruction
  • Program Planning
  • Documentation Skills
  • Account Review
  • Account Reconciliation
  • Research Abilities
  • Typing 50 wpm

Timeline

Beauty Advisor

Ulta
08.2023 - Current

Group Fitness Instructor

Xperience Fitness
11.2022 - Current

Account Resolution Specialist

Allina Health
09.2013 - 10.2023

Medical Claims Examiner

TRIA Orthopedic Center
03.2011 - 09.2013

Self Pay Collections Representative

Park Nicollet
04.2005 - 03.2011

Certificate - Emergency Medical Technology

Anoka Technical College

GED -

Saint Francis High School

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Jennifer L. Brown