Jennifer L. Buckner
Albuquerque
Summary
Results-driven territory management professional with proven track record in driving sales growth and market expansion. Skilled in strategic planning, customer relationship management, and leveraging data to make informed decisions. Strong focus on team collaboration and achieving targets. Reliable and adaptable, excelling in dynamic environments and consistently meeting business objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Territory Manager
Medtronic Diabetes, Inc.
02.2021 - Current
- FY24 President’s Club Winner
- Finishing FY24 off at 126% NPT AOP and 118% EPNP AOP
- Field Trainer for the Southwest District
- Skip Level quarterly meeting with National Director participant for FY25
- Primary responsibilities included selling and promoting diabetes portfolio of therapies to territory providers and educators
- Implement quarterly sales plan to achieve sales goals and objectives
- Collaborate with Clinical Territory Managers and Diabetes Clinical Educators to educate physicians, nurses, educators, and other referral sources regarding the importance of intensive diabetes management with insulin pumps and CGMs
- Work directly with patients discussing how the system works, ordering the system, and ensuring they get the support they need to be successful with their therapy
- Provide product and therapy technical support and service, including consultation at staff in-services and physician seminars
- Fiscally manage territory by controlling expenses, product returns, and product inventory
- Build and maintain relationships with referral sources to establish a solid base of business
- Complete administrative reporting as assigned
- Utilize sales collateral to support promotional and territorial needs
- Responsible for developing, building, and strengthening long-term relationships with stakeholders including physicians, clinicians, specialist, diabetes educators, health service stakeholders and non-clinical buyers
- Responsible for pursing leads, assessing needs, and providing product services to maximize the benefits derived from Medtronic’s Diabetes products and/or services
- Extensive experience with Salesforce, Microsoft Office, and other platforms
Principal Clinical Territory Manager
02.2014 - 02.2021
- Train and communicate with patients to enhance retention
- 90% of patients who begin pump therapy are retained on pump therapy and show improvement in diabetes management with a measurable decrease in A1C set by primary provider
- Completed 665 patient trainings on the MM670g and 630G insulin pumps and CGMs in FY18
- Onboard patients by following StartRight protocols and promote use of MyLearning modules for pre-training preparations
- Complete documentation and transition of care forms
- Develop target Health Care Providers to clinical competency by attending Pump/CGM Practicum or equivalent training such as CareLink adoption as standard of care for insulin pump
- Conduct routine HCP office visits and clinic days to communicate clinical outcomes using CareLink reviews
- Assist Territory Manager in meeting Annual Operating Plan
- Managed Certified Product Trainer and territory expense budgets
- Cover the Open Clinical Territory Manager position in El Paso while utilizing COMPASS sales
- Served as a co-presenter for the Pump in a Box and Clinician to Clinician programs for the Southwest District
- Finished 16 out of 254 Clinical Territory Managers and honored with FY19 President’s Club award
- Earned Exceeded on Performance Evaluation for FY19 and FY18
- Received Achieved on Performance Evaluation for FY17, FY16, and FY15
- Member of the Bru Crew 770 Marketing Brochure workstream committee
- Developed content for presentations for numerous Southwest District meetings as well as the ADCES 2020 Virtual Conference
- Field Trainer for the Southwest District
- Certified Speaker for Clinical Field Education – September 2020
Clinical Nurse Ambulatory Care Unit
Santa Fe Indian Hospital
08.2010 - 01.2014
- Maintained organization of the outpatient department and urgent care departments while assuming the responsibilities of charge nurse
- Collaborated with medical staff and nursing supervisory staff to ensure proper staffing needs
- Consulted physicians daily and assisted the physician in any procedure needed to maintain patient care
- Provided complete nursing care to patients, specifically monitored patients, reviewed lab results, and followed plan of care set forth by the primary care provider
- Implemented the plan of care, administered ordered medications, and carried out other therapeutic modalities
- Evaluated the patients’ responses to the plan of care and made necessary changes while working with the health care provider on duty
- Communicated all nursing assessments and interventions utilized to treat the patient following the plan of care
- Worked independently with the assistance of nursing supervisor on duty when needed while acting as the medical record personal, phlebotomist, and triage nurse
- Monitored the morgue temperatures
- Obtained charts from medical records, organized, and placed in proper area for following day clinics
- Received Exceptional PMAP rating for 2010, 2011, and 2012 reviews
- Participant in various committees at SFIH
- Nurse Representative of IPC planning committee
Clinical Research Nurse Specialist
National Institute of Health – Phoenix Indian Medical Center
03.2009 - 07.2010
- Provided nursing services for research clients participating in clinical investigations and treatments
- As the night shift charge nurse, duties included working independently while utilizing specialized skills when assessing patients post procedures (ie: euglycemic clamp, microneurography, muscle and fat biopsies, etc.)
- Monitored patients for any adverse situations and communicated with the nursing supervisor, security, and engineering to solve situation
- Received Exceptional PMAP rating for 2009 review
- Protocol Coordinator Food Intake Phenotype study
- Assisted the primary investigator in developing quality control measures for all research patient procedures, tests, and lab procedures in a particular protocol
- Developed all nursing flow sheets for tests and procedures, patient and nurse instruction sheets, and doctor order sheets
- Supported Primary Investigator in identifying and developing training for nursing and laboratory staff for new procedures
- Maintained a permanent file for specific research protocol and documenting any new changes to the existing protocol
Registered Nurse
Phoenix Indian Medical Center
02.2008 - 03.2009
- Acted as the night shift charge nurse when working each respective shift
- Assigned each nursing staff member to specific patients while considering the care and needs of patients
- Assisted in admitting and discharging patients
- Co-signed for narcotic distribution and insulin administration
- Provided wound care
- Assessed patients, reviewed lab results, and followed plan of care set forth by the primary provider
- Collaborated with many disciplines such as the Wound Care team, Nurse Care team, Surgical and Medical providers, Dieticians, and Laboratory personnel
- Implemented the plan of care, administered ordered medications, and other therapeutic modalities
- Documented any assessments and nursing interventions utilized
- Created floor presentation on proper techniques for foley catheter insertions and maintenance care for Nurses Education Day
- Received fully successful for PMAP rating for the 2008 review
Education
Bachelor of Science - Nursing
Arizona State University College of Nursing
Phoenix, AZ12.2007
Bachelor of Science - Biological Sciences – Anatomy & Physiology
Colorado State University
Ft. Collins, CO05.2002
Skills
- Sales planning
- Account management
- Performance tracking
- Competitive analysis
- Territory expansion
- Technical aptitude
- Brand presentation
- Multitasking and organization
- Verbal and written communication
- Team collaboration and leadership
- Relationship building
- Goals and performance
Accomplishments
Achieved FY24 President's Club by finishing 126% NPT, 118% EPNP, and 120% Total Revenue.
Field Trainer for the Southwest District
Certified Speaker for Clinical Field Education
Certifications Presentations Honors and awards
- FY24 President's Club Winner
- Certified Clinical Field Education Speaker, 09/01/20
- FY19 President's Club Clinical Winner
- Southwest District Field Trainer, 06/01/19-present
- American Masters Record holder in the women’s 75k+ and 87k+ category
- Pan American Masters Record holder in the women’s 75+k category
- Nursing Representative on the Improved Patient Care Committee (SFIH), 08/01/12 - 01/31/15
- Nursing Representative on the PCC Committee (SFIH), Appointed 01/01/13
- Nursing Representative on the Emergency Response Team (SFIH), Appointed 01/01/13
- Nursing Representative on the Space Committee (SFIH), Appointed 01/01/13
- Created and Presented Food Intake Phenotype PowerPoint presentation to NIH Research Staff, 2009
- Created and Presented Proper Techniques and Maintenance Care for Foley Catheters (PIMC), 2008 NED
- Member of the National Scholars Honor Society, 2007
- Member of the Native American Nurses Association, 2006-2010
- Two-time Collegiate National Champion in Olympic Weightlifting, 2006, 2007
- Arizona Nurses Foundation Scholarship recipient, 2006
- Indian Health Scholar in Nursing, 2002 - 2007
- Native Women in Biological Science Scholar, 1998-2002
Certification
NM State Board of Nursing License Number RN-74765
Timeline
Senior Territory Manager
Medtronic Diabetes, Inc.
02.2021 - Current
Principal Clinical Territory Manager
02.2014 - 02.2021
Clinical Nurse Ambulatory Care Unit
Santa Fe Indian Hospital
08.2010 - 01.2014
Clinical Research Nurse Specialist
National Institute of Health – Phoenix Indian Medical Center
03.2009 - 07.2010
Registered Nurse
Phoenix Indian Medical Center
02.2008 - 03.2009
Bachelor of Science - Nursing
Arizona State University College of Nursing
Bachelor of Science - Biological Sciences – Anatomy & Physiology
Colorado State University
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