Jennifer L Hammock

Handles policy processing transactions including Policy Issuance, Policy change Endorsements, Renewals, Cancel/ Rewrites for Workers Compensation line of business within Commercial or Specialty lines. Reviews complex incoming business transactions for multiple lines of business and related information for completeness, accuracy, and quality. Gathers third party data and insurance application data to record information in proprietary systems. Works with underwriting and other areas to resolve any discrepancies and process insurance policies in a timely manner.

Services all aspects of an agent's small commercial book of business. Provides exemplary level of service to agents/ clients to extend relationships for future business opportunities. Data entry for new business submissions, quotes and binds. Inform agents/ clients about product lines and services offered by Small Business. Create Welcome Letters and Certificates of Insurance to send to agents/ clients to confirm bind requests, premiums, coverages, exposures and payment(s). Set up generated leads and assign to Sales Rep to maximize opportunities. Train and mentor less experienced staff.

Organize new and renewal folders to include all documents and information used to bind policies. Issue binders, endorsements and invoices on new and renewal business within department service standards. Order inspections using company guidelines or as directed by Underwriters. Maintain diary to obtain supporting documents and information as requested by Carrier guidelines. Send supporting documents at binding and process Carrier endorsements as Carrier requests. Review applications at policy issuance to confirm policy matches quoted coverage and forms. Confirm accuracy of rating worksheet and premiums quoted.

Process Commercial policy support transactions to ensure insurance policies meet operational, legal and compliance requirements. Enter basic insured information into systems. Process policy cancellations, reinstatement's and legal notices. Sent requests for missing information or other correspondence as directed by the underwriter or appropriate department guidelines.

Provides support to the Claims department. Handle escalation calls and Supervisor/Manager calls for upset insured and follow through. First go to person with questions for my Team. Monitor queues. Investigate all claims that need assistance to see where the issues lie. Mentor and train new employees. Any duties assigned by Management.

Provided customer service support for the claims department by setting up Homeowners First notice of loss and providing status of claims to policyholders, Agents, Contractors, Public Adjusters and Attorneys. Entered, scanned and maintained required claim information into systems. Coordinated stop payments and void payments for claimants accounts. Conducted ISO searches for property appraisal, deed and mortgages. Prepared Adjuster packets with payments and supporting documents for mailings

Direct incoming calls to personnel. Contact Vendors to review their profiles, assist with using Leads and Mailer program to make the most of their print advertising. Prepare Training manuals and train new employees. Help answer questions for incoming support tickets using Zen desk.

Process policy support transactions to ensure insurance policies meet operational, legal and compliance requirements. Analyze, research, classify and complete incoming policy support transactions. Enter basic insured information into systems. Clearing classifications or submission errors, vehicle suspension, policy cancellations, reinstatement and legal notices. Contact agents or underwriters for additional, missing information via correspondence or by phone.