JENNIFER L JOHNSON
Market Reach Inc
CINCINNATI,OH
24
years of professional experience
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work History
Inbound Customer Service and Sales
2 Years- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
New Business Development
4 Years 4 Months- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Made appointments with interested customers according to schedule availability.
- Contacted private individuals or businesses by telephone to solicit sales.
- Made 100 calls per day.
- Educated customers about product or service offerings meeting individual needs.
New Business Development
7 Years 1 Month- Scheduled and confirmed appointments.
- Made phone calls and sent emails to establish leads.
- Called no shows and cancellations to reschedule.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Qualified customers' interest levels by building trust through conversation and utilizing provided scripts.
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
- Broke down objections using friendly, persuasive strategies.
Inside Sales Manager & Tele Sales Agent
10 Years 2 Months- Led aggressive prospecting, cold calling and networking to enhance lead generation.
- Supported sales team members to drive growth and development.
- Maintained in-depth understanding of company products and services to make suitable recommendations to customers.
- Followed up on sales leads through outbound calling.
- Documented sales call data in company software.
- Scheduled and confirmed appointments.
- Made phone calls and sent emails to establish leads.
- Called no shows and cancellations to reschedule.
- Provided exceptional customer service through effective telephone communication and follow-ups.
Inside Sales Specialist
3 Years 2 Months- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Consulted with customers to aid selection and purchase of products that met needs.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
Education
High School Diploma
- Was a member of the Future Business Leaders of America
Skills
Cold Calling
Sales Leadership
Research Skills
Inbound Sales
Management
Microsoft Outlook & Word
Active listening
Problem resolution
Friendly
positive attitude
Customer service
Problem-solving
Education and Training
other
Timeline
Inbound Customer Service and Sales
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New Business Development
Market Reach Inc
06.2022 - CurrentRead More
New Business Development
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08.2015 - 09.2022Read More
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Sterling Buying Group/Sterling Payment Tech
03.2006 - 05.2016Read More
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01.2003 - 03.2006Read More
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High School Diploma
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