Mohammad Khan

Inbound Sales Representative

Charter Spectrum

06.2019 - 12.2023

Increased product knowledge through continuous training, resulting in improved sales performance.
Developed effective cold-calling strategies that resulted in securing new business leads regularly.
Adapted quickly to new software tools and systems introduced by the company, minimizing disruptions during transitions periods.
Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
Coordinated with other departments such as marketing or product development when necessary – sharing valuable customer feedback and contributing to the continuous improvement of our offerings.
Earned multiple awards and recognitions for outstanding sales performance, reflecting a strong commitment to driving results and maintaining high standards of professionalism.
Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing.
Collaborated with team members to meet and exceed monthly sales targets consistently.
Developed strong rapport with clients, fostering long-term relationships and repeat business opportunities.
Enhanced the customer experience by providing personalized solutions tailored to individual needs.
Utilized CRM software for accurate tracking of client interactions, supporting data-driven decisionmaking.
Managed high call volume efficiently, maintaining a professional demeanor under pressure.
Implemented upselling techniques effectively, driving additional revenue streams for the company.
Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
Proactively reached out to potential clients who had expressed interest in our products or services but hadn''t yet made a purchase decision, nurturing those leads into closed deals eventually.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Developed and maintained working knowledge of products and services to deliver timely, accurate information.
Maintained up-to-date knowledge of product and service changes.
Followed up with customers about resolved issues to maintain high standards of customer service.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Trained new personnel regarding company operations, policies and services.
Reached out to customers after completed sales to suggest additional service or product purchases.