Jennifer Klemens
Clinton Township
Summary
Compassionate funeral service provider with strong background in supporting families during challenging times. Adept at managing all aspects of funeral arrangements, including coordination, compliance, and ceremony planning. Known for excellent communication, empathy, and ability to work seamlessly with teams to ensure smooth operations and dignified services. Adaptable and reliable, with commitment to delivering high-quality care and support. Proven track record in implementing innovative training strategies and fostering community relationships, enhancing service experiences. Skilled in cross-cultural understanding of rituals, and ensuring families make informed decisions during difficult times.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Licensed Funeral Director
Dignity Memorial
11.2014 - Current
- Engaged in continuous learning about industry regulations and best practices; including many years as Catering Champion, Marker Champion, and Compass Change Partner throughout the entire Michigan Market.
- Managed all aspects of funeral services, ensuring that each event ran smoothly from start to finish; including interim General Manager of Hill, Brown, and Regal Funeral Homes; training and induction of Compass; interim guest funeral director to Gorsline Runciman Funeral Homes for 6 weeks during pandemic.
- Implemented innovative marketing strategies to attract new families while maintaining a strong reputation within the community and community partners; continuous involvement with PRIDE, community lectures, golf outings, and assisting with Michigan FEMA/ MI-MORT for over 20 years
- Developed strong relationships with local clergy and vendors, enhancing the overall service experience for our families.
- Educated families and local communities on available options for burial or cremation, helping them make informed decisions about final arrangements with multiple options to accommodate family choices
- Supported families with funeral arrangements and provided compassionate guidance since 2006.
Education
Bachelor of Arts -
Oakland University
Rochester, MIAssociate of Applied Science - Mortuary Science
Worsham College of Mortuary Science
Wheeling, IL01-2008
Skills
- Licensed funeral director and embalmer
- Cross-cultural understanding of rituals, rites, and services
- Funeral planning and Celebration of Life expertise
- Adaptable communication style for clear understanding
- Compassionate support for families
Accomplishments
- Earned the Century Club Award in 2017 and 2022
- Collaborated with team of trainers in Houston in the release of Compass as Change Partner
- Actively involved with FEMA/ MI-MORT in Disaster Recovery and community training
- Strong background in hospitality, food and beverage, and marketing catering events
Certification
- Licensed Funeral Director and Embalmer 2008 - present
Timeline
Licensed Funeral Director
Dignity Memorial
11.2014 - Current
Bachelor of Arts -
Oakland University
Associate of Applied Science - Mortuary Science
Worsham College of Mortuary Science
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