Charlene Clements
Maricopa,AZ
Summary
Knowledgeable Funeral Director with solid foundation in funeral service management and client relations. Successfully coordinated numerous memorial services with care and dignity, ensuring seamless operations. Demonstrated strong interpersonal skills and effective crisis management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Regional Funeral Director / Manager
After.com Funeral Services
Mesa, AZ
02.2026 - Current
- Serving as the primary licensed Funeral Director for the site, meeting all state licensing requirements and overseeing daily operations.
- Effectively managed multiple team members - overseeing daily task execution, workforce schedule and running team stand-ups.
- Oversees record-keeping, permit, and documentation in compliance with state regulations.
- Coordinate logistics for witness cremations and viewings, ensuring a dignified experience for families.
Funeral Director
Foundation Partners Group
Phoenix, AZ
02.2024 - 02.2026
- Partnered with local hospice facilities to enhance community outreach, significantly raising awareness of funeral services and their benefits.
- Boosted the funeral home's online reputation by generating positive Google reviews over six months, enhancing community trust and attracting new families seeking compassionate services.
- Oversaw 100+ funeral services, providing heartfelt support to grieving families and receiving commendations for compassionate service during challenging times.
Funeral Arranger
SCI - Melcher Chapel of the Roses Funeral Home
Mesa, AZ
07.2023 - 02.2024
- Oversaw and directed over 100 unique funeral services, skillfully balancing cremations and burials, while partnering with churches and catering teams to ensure each event was memorable and tailored to family needs.
- Successfully navigated communications with the state of Arizona on death certificates, permits, and medical examiner cases, applying in-depth knowledge of the Department of Health Services website.
Customer Support Representative
Card Kingdom
Seattle, WA
04.2018 - 11.2021
- Delivered top-notch customer support by expertly communicating with 100+ customers weekly via phone and email, swiftly resolving online order issues, and contributing to an increase in customer satisfaction ratings.
Education
Associate of Applied Science - Funeral Services Education
Lake Washington Institute of Technology
Kirkland, WA03-2023
General Education -
Edmonds Community College
Edmonds, WAGeneral Education - undefined
Shoreline Community College
Shoreline, WA09-2020
Skills
- Microsoft Word, Excel, and Outlook experience
- CANA Certified / Licensed Cremationist in Arizona
- Licensed Embalmer in Arizona
- Licensed Funeral Director in Arizona
- Compassionate communication with families
- Funeral planning
Certification
- Funeral Director License - 2024 - Present
- Cremationist License - 2026 - Present
- Embalmers License - 2026 - Present
Timeline
Regional Funeral Director / Manager
After.com Funeral Services
02.2026 - Current
Funeral Director
Foundation Partners Group
02.2024 - 02.2026
Funeral Arranger
SCI - Melcher Chapel of the Roses Funeral Home
07.2023 - 02.2024
Customer Support Representative
Card Kingdom
04.2018 - 11.2021
General Education - undefined
Shoreline Community College
Associate of Applied Science - Funeral Services Education
Lake Washington Institute of Technology
General Education -
Edmonds Community College