Patricia Smith

• Supported funeral directors with all facets of funeral service coordination.
• Administrative duties such as answering phones, scheduling, emails, collecting payments, drafting obituaries, etc.
• Display the highest level of professionalism and sensitivity when dealing with grieving family members.
• Removals from the OCME, hospitals, residences, and other various locations.
• Greet visitors and guests for visitations and services being held at the funeral home.
• Prepare rooms for funeral visitations and memorial services, arranging chairs, flower arrangements, and setting up sign-in books, memorial cards, and portraits.
• Provided personal assistance, emotional support, and personal care to clients.
• Transporting the deceased to the crematory, as well as filling urns and other temporary containers once receiving cremated remains back.
• Using the Director's Assistant to enter new cases, generate statements, create prayer cards, and other various letters.
• Assist families coming in to pick up death certificates, cremated remains, clothing, etc.
• Embalm, dress, casket, and apply cosmetics to the decedent for viewings and services.
• Prepare the deceased for identification by setting their features, and preparing the room.
• Attending or assisting with services at the funeral home, church, or graveside.

• Answered and managed incoming and outgoing calls, while recording accurate messages for distribution to office staff.
• Data entry for at-need and pre-need clients, pick and post contracts.
• Supported the funeral director with all facets of funeral service coordination.
• Welcomed families and visitors into the facility and guided them into the appropriate visitation rooms or chapel.
• Prepared facilities for funeral visitations and memorial services, arranging chairs, flower arrangements, and setting up sign-in books and memorial cards.
• Set up flowers, opened and closed caskets, and acted as pallbearer.
• Provided personal assistance, emotional support, and personal care to clients.
• Performed administrative duties by obtaining burial permits, doctors' signatures on death certificates, and registering deaths using EDRS.
• Use of a hearse or other company vehicle for removals, services, etc.
• Perform monthly reallocations for the procurement card and expense reports for all employees.
• Track and update monthly logs for all procurement card purchases, and expense reports, receipt organization from purchases and expenses eligible.

• Performs a variety of office administration tasks to relieve a superior of those administrative tasks and details, to include (but not limited to) office administrative tasks; answering multi-line phones; using ARS/RMS to review, find and print police reports; updating the Rules and Regulations Manual; updating Standard Operating Procedures (SOPs), and general office duties.
• Prepare and ensure the accurate preparation of personal performance evaluations.
• Prepare and submit travel authorizations, to include flights and lodging, and the preparation of travel itineraries for the Chief and Deputy Chiefs.
• Develop and maintain security procedures for property and equipment within the Chief's Office and coordinate with the OIT Department.
• Maintains Command Staff appointment and meeting calendars, as well as conference room calendars and coordinating schedule with several other departments and leads.
• Proficient in Computer Aided Drafting (CAD) and utilized to support the Chief with printing the Daily Rosters for multiple units to include the School Resource Officers (SROs), Community Relations Division, and Crisis Intervention Team (CIT), and others.
• Assisted in the implementation and integration of the county wide Telestaff capability, and specifically support user acceptance testing, to enable efficiencies and cost savings within the department.
• Provides full administration of the ADP payroll system for over 80 employees in multiple units to include support for the Chief's Office and Command Staff; reviewed and analyze master pay account transactions and reports for specialized pay units; reviews personnel and pay actions for appropriate documentation.
• Skilled at using E-Time to accurately complete payroll on a daily basis and submit payroll bi-weekly; extensive knowledge of running reports in ADP for accruals, balances.
• Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
• Compose and review correspondence, reports, briefings, legal documents, and other various documentation for the Chief and Deputy Chiefs.

Tracks, verifies, and certifies time and attendance for staff, submitting adjustments for discrepancies when needed.

● Prepares travel authorizations; decides for flights and lodging; prepares travel itineraries for Chief and Deputy Chiefs.

● Develops and maintains security procedures for property and equipment within the Chief’s Office.

• Performs a variety of office administration tasks to relieve a superior of those administrative tasks and details to include reading and sorting through incoming mail, attaching appropriate documents to related incoming mail, answering multi-line phones, and general office duties
• Knowledge of using ADP Payroll System; using E-Time to accurately complete payroll on a daily basis and submitting payroll; running reports in ADP for accruals, balances, etc
• Knowledge of using JD Enterprise One; using E-One to submit purchase orders, generate releases for payments, direct payments, receiving inventory, fixed assets, inventory log, etc.
• Performs monthly reallocations for the Procurement Card for all Supervisors, as well as my own Procurement Card
• Performs monthly logs for all of the Procurement Card purchases, keeps receipts from payments made to Vendors, and pay monthly bills
• Knowledge and ability to use and operate Cass Works Software
• Knowledge and ability to use and operate Data Link Software and STARS Risk Management tool
• Prepares and maintains the daily Crystal Reports, the Stock Inventory Reports, Accident Reports, Property Damage, and Workers Compensation Claims

• Supported the funeral director with all facets of funeral service coordination.
• Welcomed families and visitors into the facility and guided them into the appropriate visitation rooms or chapel.
• Managed the filing system, entered data, and completed other clerical tasks.
• Answered a multi-line phone system, routed calls, delivered messages to staff, and handled incoming and outgoing mail.