JENNIFER CHARLAND

• Payment posting via portals and mailed in payments
• AR follow up
• Insurance Verification
• Diagnosis and payer review prior to services rendered
• Medical Records
• Appeal and dispute any denials received with review or remittance
• Answer billing calls from patients

• Meet daily production goals of 80 accounts worked daily with QA of 14 accounts monthly. Scored over 90% 3x and was set up for QA of 7 accounts.
• Find contractual and administrative adjustments.
• Correct clearing house and payer rejections.
• Compose correspondence including appeals, patient letters, and notification of applicable parties.
• Patient communication as needed for insurance needs.
• Located errors and promptly refiled rejected claims.
• Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
• Precisely completed appropriate claims paperwork, documentation and system entry.
• Precisely evaluated and verified benefits and eligibility.
• Conducted regular audits of patient accounts for potential underpayments or overpayments due to incorrect coding or billing practices.

One Touch EMR Kareo billing system

• Daily charge entry to begin billing process through One Touch EMR following Dr note entries
• Payment posting as received via email electronic payments and regular mail each day
• Claim denials via mail and insurance portals.
• Work no response queue, researching old claims and contact insurance companies for status.
• Take occasional patient calls for balances owed, approximately 2 weekly.
• End of month CCM (chronic care management) claims entries.

• Report, monitor patient collections and report AR monthly.
• In charge of cash for front end, collecting payments from patients.
• Ran daily clearing house reports to ensure proper claim submission.
• Monitoring MVA and WC cases confirming all documentation is present.
• Answer phones to assist incoming patient calls approximately 15 calls daily.
• Post insurance and patient payments 3 days a week.

• Partner with Dr
• And manage front desk, dental hygienist, and dental assistance
• Morning meetings are held to organize placement of employees for needed procedures
• Monitor financial reports following trends for AR, spending, salaries, and other aspects of the business requiring attention and improvement
• Monitor scheduling
• Assist staff through the day to serve where needed for proper flow
• Managed patient complaints, refunds, and account auditing
• Regional monthly meetings presenting strategies to improve business and sales
• Team meetings for collaboration with office flow, company expectations and improvements
• Responsible for all building maintenance

• Process and monitor payroll, attendance review utilizing the point system and PTO request
• Full excel set up for production placing focus on specific areas
• Monitoring of account work and production goals
• Collaborate with trainer for new hires and growth training within existing employees
• Perform employee counseling and interviews
• Collaborate with team lead to ensure team review and training is up to date
• Monthly meetings for team expectations, motivation, goals, and flow changes
• Manage incoming emails from management, store locations and staff daily
• Edit workflow protocols and create tools for staff for updated changes