Summary
Overview
Work History
Education
Skills
Timeline
Generic

JENNIFER CHARLAND

Ormond Beach,FL

Summary

I am seeking a full-time position with a company that offers growth opportunities and a long-term career path. With a background in medical billing, I am eager to expand my skill set and explore new areas of development. I am a reliable, quick learner who values professionalism, dedication, and teamwork. My goal is to find a company where I can contribute meaningfully, build lasting relationships, and grow both personally and professionally over time.

Overview

9
9
years of professional experience

Work History

MEDICAL BILLING AND DISPATCH

ATLANTIC MOBILE IMAGING SERVICES
11.2023 - 11.2024
  • Payment posting via portals and mailed in payments
  • AR follow up
  • Insurance Verification
  • Diagnosis and payer review prior to services rendered
  • Medical Records
  • Appeal and dispute any denials received with review or remittance
  • Answer billing calls from patients

MEDICAL BILLING SPECIALIST

ACCLARA HEALTH SOLUTIONS
06.2022 - 10.2023
  • Meet daily production goals of 80 accounts worked daily with QA of 14 accounts monthly. Scored over 90% 3x and was set up for QA of 7 accounts.
  • Find contractual and administrative adjustments.
  • Correct clearing house and payer rejections.
  • Compose correspondence including appeals, patient letters, and notification of applicable parties.
  • Patient communication as needed for insurance needs.
  • Located errors and promptly refiled rejected claims.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Precisely evaluated and verified benefits and eligibility.
  • Conducted regular audits of patient accounts for potential underpayments or overpayments due to incorrect coding or billing practices.

Insurance Claims Specialist

FAMILY PRACTICE ON THE GO OF FLORIDA
06.2021 - 05.2022

One Touch EMR Kareo billing system

  • Daily charge entry to begin billing process through One Touch EMR following Dr note entries
  • Payment posting as received via email electronic payments and regular mail each day
  • Claim denials via mail and insurance portals.
  • Work no response queue, researching old claims and contact insurance companies for status.
  • Take occasional patient calls for balances owed, approximately 2 weekly.
  • End of month CCM (chronic care management) claims entries.

BILLING SPECIALIST/FRONT END ORGANIZER

JENA MEDICAL-DR YOON
06.2019 - 05.2021
  • Report, monitor patient collections and report AR monthly.
  • In charge of cash for front end, collecting payments from patients.
  • Ran daily clearing house reports to ensure proper claim submission.
  • Monitoring MVA and WC cases confirming all documentation is present.
  • Answer phones to assist incoming patient calls approximately 15 calls daily.
  • Post insurance and patient payments 3 days a week.

PRACTICE MANAGER OF OPERATIONS(PMO)

HEARTLAND DENTAL-PALM COAST DENTAL CARE
12.2019 - 05.2019
  • Partner with Dr
  • And manage front desk, dental hygienist, and dental assistance
  • Morning meetings are held to organize placement of employees for needed procedures
  • Monitor financial reports following trends for AR, spending, salaries, and other aspects of the business requiring attention and improvement
  • Monitor scheduling
  • Assist staff through the day to serve where needed for proper flow
  • Managed patient complaints, refunds, and account auditing
  • Regional monthly meetings presenting strategies to improve business and sales
  • Team meetings for collaboration with office flow, company expectations and improvements
  • Responsible for all building maintenance

SUPERVISOR RE-AUTH NATS AND HELD ITEMS AR

ROTECH HEALTH CARE OXYGEN and DME
07.2015 - 10.2018
  • Process and monitor payroll, attendance review utilizing the point system and PTO request
  • Full excel set up for production placing focus on specific areas
  • Monitoring of account work and production goals
  • Collaborate with trainer for new hires and growth training within existing employees
  • Perform employee counseling and interviews
  • Collaborate with team lead to ensure team review and training is up to date
  • Monthly meetings for team expectations, motivation, goals, and flow changes
  • Manage incoming emails from management, store locations and staff daily
  • Edit workflow protocols and create tools for staff for updated changes

Education

Health Claim Specialist -

Brandford Hall Career Institute
10.2005

Graduated -

Cathedral High School
01.1991

Skills

  • Speed ten key
  • Leadership
  • Customer Service
  • Payroll
  • Excel, Word
  • ICD and CPT coding
  • Multitasking Abilities
  • Reliability
  • Team building
  • Training Program Development
  • Time management abilities
  • Healthcare reimbursement systems
  • Medical billing software fluency
  • Professionalism
  • Adaptability

Timeline

MEDICAL BILLING AND DISPATCH

ATLANTIC MOBILE IMAGING SERVICES
11.2023 - 11.2024

MEDICAL BILLING SPECIALIST

ACCLARA HEALTH SOLUTIONS
06.2022 - 10.2023

Insurance Claims Specialist

FAMILY PRACTICE ON THE GO OF FLORIDA
06.2021 - 05.2022

PRACTICE MANAGER OF OPERATIONS(PMO)

HEARTLAND DENTAL-PALM COAST DENTAL CARE
12.2019 - 05.2019

BILLING SPECIALIST/FRONT END ORGANIZER

JENA MEDICAL-DR YOON
06.2019 - 05.2021

SUPERVISOR RE-AUTH NATS AND HELD ITEMS AR

ROTECH HEALTH CARE OXYGEN and DME
07.2015 - 10.2018

Graduated -

Cathedral High School

Health Claim Specialist -

Brandford Hall Career Institute
JENNIFER CHARLAND