Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jennifer Melendez

Miami,FL

Summary

Dependable and proactive professional committed to team support and exceptional patient service. Experienced in patient intake, staff training, and optimizing access operations. Known for problem-solving and enhancing patient experiences. Driven to grow leadership skills and contribute to departmental success.

Overview

5
5
years of professional experience

Work History

Lead Patient Access Associate

Miami Cancer Institute
07.2023 - Current
  • Supervise and mentor a team of patient access associates.
  • Coordinate daily workflow and staffing schedules.
  • Train new hires and ensure staff follow policies and procedures.
  • Coordinate with departments like billing, nursing, and IT to resolve access-related issues.
  • Communicate updates or changes in procedures to staff.
  • Ensure compliance with HIPAA, billing regulations, and hospital policies.
  • Conduct audits or spot checks for quality control.
  • Ensure accurate and timely patient registration and check-in.
  • Handle difficult or escalated patient situations professionally.
  • Support a positive patient experience.

Patient Financial Representative

Miami Cancer Institute
07.2023 - 07.2023
  • Check in patients
  • Register patients accounts
  • Accurately reviewed and updated patient and financial information.

Member Service Leader

Youfit Health Clubs
06.2020 - 04.2021
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Maintained financial accounts by processing customer adjustments.

Education

Miami Dade College Kendall Campus
Miami, FL

Skills

    Professional and composed under pressure

    Strong multitasking and time management

    Builds rapport with patients and teams

    Excellent interpersonal and communication skills

    Focused on delivering top-tier service

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Lead Patient Access Associate

Miami Cancer Institute
07.2023 - Current

Patient Financial Representative

Miami Cancer Institute
07.2023 - 07.2023

Member Service Leader

Youfit Health Clubs
06.2020 - 04.2021

Miami Dade College Kendall Campus

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