Jasmine Dinneen
Boise,ID
Summary
Dynamic Lead Patient Access Specialist at St. Luke's Hospital System, adept at optimizing workflows and enhancing patient experiences. Proven track record in leadership and operational responsibilities. Committed to fostering teamwork and delivering exceptional service in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Lead Patient Access Specialist
St Lukes Hospital System
09.2023 - Current
- Assisted the manager in the day-to-day operations of two complex psychiatric clinics, supporting 7 medical doctors, 2 APPs, 4 residents, 13 therapists, 8 PAS, 4 MAs, and 1 RN.
- Expense report management for physicians.
- Assisted with speak-up management, addressing patient complaints, concerns, and safety issues.
- Involved in onboarding new physicians.
- Coordinated the departure of several physicians with full patient panels.
- Supported multiple clinics in the service line, including Boise, Nampa, and McCall sites.
- Cross-trained medical assistants in patient access duties.
- Point of contact when other leadership is off-site.
- Streamlined workflows and eliminated bottlenecks by analyzing daily operations and identifying areas for improvement.
- Conducted regular performance evaluations for team members, offering constructive feedback aimed at professional growth.
- Optimized resource allocation by effectively managing staff schedules and assigning tasks based on skill sets.
- Highly involved in the interview and hiring process for new PAS employees, and trained them in all aspects.
- Monitored office supplies and navigated RSS for ordering, as needed.
- Managed Time and Schedule Systems.
- Facilitated all support staff meetings.
Patient Access Specialist
St Luke's Hospital System
03.2021 - 09.2023
- Completed complex patient scheduling and registration functions.
- Explained various forms and policies, acquiring patient signatures for consent.
- Verified patient insurance coverage, collected copays, and other payments.
- Processed incoming referrals according to established guidelines and policies.
- Assisted patients with financial planning options for medical expenses, ensuring timely payments, and reducing outstanding balances owed to the facility.
- Assisted in resolving patient inquiries and complaints with empathy and professionalism.
School Sales Associate
Bogus Basin Recreation Area
12.2020 - 04.2021
- Provided information on lesson programs to guests
- Took payment for lessons over the phone
- Answered phones and returned calls in a high call volume environment
- Handled guest issues, phone sales efficiency, and reservation booking processes’
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Caretaker
Milestone Decisions Inc
08.2018 - 04.2019
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
- Remained alert to problems or health issues of clients and competently responded
- Documented residents' mental status, sleep and eating patterns in medical record books
- Trained new staff members, ensuring high standard of care across team.
- Coordinated with healthcare professionals to provide comprehensive care for residents.
- Addressed emergency situations with calm and efficiency, ensuring resident safety.
Education
Bachelor's Degree - Psychology
University of Idaho
Moscow, Idaho05.2022
High School Diploma -
Idaho City High School
Idaho City, Idaho05.2017
Skills
- Multitasking and organization
- Resource distribution
- Supportive communication skills
- Creative problem-solving
- Collaborative leadership
- Conflict resolution
- Composed and efficient in high-stress situations
- Workflow optimization
- Training and development
- Project management
- Time management
- Teamwork
Specialized Training
- Applied Suicide Intervention Skills (ASIST)
- TASS Scheduling for Employees
- Template Builder
- RSS user
- RPT: Run and Manage Reports
- MOAB
- SpeakUp! Event Management System
- The Mindful Leader course
- Safety Influencer Training
- CAD Schegistrar Supervisor Self Study
Timeline
Lead Patient Access Specialist
St Lukes Hospital System
09.2023 - Current
Patient Access Specialist
St Luke's Hospital System
03.2021 - 09.2023
School Sales Associate
Bogus Basin Recreation Area
12.2020 - 04.2021
Caretaker
Milestone Decisions Inc
08.2018 - 04.2019
Bachelor's Degree - Psychology
University of Idaho
High School Diploma -
Idaho City High School