Jennifer Munkvold
Sioux Falls,SD
Summary
Results-oriented individual with a passion for continuous learning and innovation. Dedicated professional bringing resourcefulness and strong background combined with exceptional customer service and organizational skills. Approaches each service issue with analytical, level-headed approach to identify needs, resolve problems and maximize customer satisfaction.
Overview
11
11
years of professional experience
Work History
Residential Supervisor
Volunteers of America, Dakotas
Sioux Falls, South Dakota
11.2024 - Current
- Supervised daily living activities for residents in supportive housing environment.
- Provided guidance and support to staff regarding appropriate handling of difficult situations involving clients.
- Assisted with the development and implementation of service plans for residents.
- Responded promptly to emergency situations involving clients or staff members.
Coordinator of Support Services
Lifescape
Sioux Falls, South Dakota
11.2020 - 05.2025
- Coordinated support services for diverse client needs and care plans, enhancing individual care in a group home setting.
- Managed scheduling for staff and client appointments efficiently.
- Documented client interactions and service delivery to ensure compliance and continuity of care.
- Recruited, trained, and supervised staff members to strengthen team capabilities and improve service quality.
Community Living Supervisor
Hope Haven
Lemars, IA
02.2019 - 11.2020
- Coordinated staff schedules to optimize coverage and enhance resident support.
- Developed and implemented individualized care plans to address residents' specific needs and promote their well-being.
- Assessed resident progress and modified care strategies.
- Collaborated with other departments to streamline service delivery and improve resident outcomes.
Family Service Specialist
State of South Dakota
Vermillion , SD
02.2017 - 02.2018
- Delivered crisis intervention and support during critical family situations, ensuring immediate needs were addressed.
- Documented case notes and service interactions accurately, supporting continuity of care for families.
- Conducted home visits to assess family needs and collaboratively developed tailored service plans, enhancing family support.
Child and Family Service Specialist
State of Nebraska
Dakota City , SD
05.2015 - 02.2018
- Conducted comprehensive investigations on child welfare and safety concerns.
- Collaborated with law enforcement and community agencies to assess child welfare cases and ensure safety.
- Conducted interviews with children, families, and witnesses to gather critical information for case evaluation.
- Developed action plans addressing immediate safety needs of children involved.
- Prepared comprehensive reports outlining findings and actionable recommendations to guide interventions.
Education
Bachelor of Science - Social Work
University of South Dakota
Vermillion, SD07-2009
Timeline
Residential Supervisor
Volunteers of America, Dakotas
11.2024 - Current
Coordinator of Support Services
Lifescape
11.2020 - 05.2025
Community Living Supervisor
Hope Haven
02.2019 - 11.2020
Family Service Specialist
State of South Dakota
02.2017 - 02.2018
Child and Family Service Specialist
State of Nebraska
05.2015 - 02.2018
Bachelor of Science - Social Work
University of South Dakota