Jaquilla Pigue Ward
Residential Supervisor
Clarksville,TN
Work Preference
Overview
24
24
years of professional experience
6
6
years of post-secondary education
Work History
Residential Supervisor
Carey Counseling Center, Inc.
Trenton, TN
09.2025 - Current
- Managed a team of 30+ residential staff, providing leadership, guidance, and support to ensure efficient daily operations
- Maintained accurate records of resident concerns, addressing issues promptly to ensure high-quality care and compliance
- Coordinated move-in and move-out processes, conducting inspections to assess damages and ensure regulatory standards
- Led monthly staff meetings to communicate updates, address concerns, and foster a collaborative team environment
Residential Coordinating and Recruiting Specialist
Carey Counseling Center, Inc.
Huntingdon, TN
07.2022 - 09.2025
- Developed and implemented recruitment strategies to attract qualified candidates for residential and waiver program placements
- Conducted thorough screening and assessment of candidates to ensure appropriate placement and compliance with program standards
- Built rapport with candidates to enhance experience and support retention in residential services
- Provided direct support to individuals with intellectual and developmental disabilities, implementing individualized care plans
- Ensured the physical, emotional, and social well-being of residents through person-centered planning and support
- Maintained a safe environment by implementing safety protocols and conducting regular checks
- Collaborated with interdisciplinary teams, including doctors, therapists, and case managers, to ensure comprehensive care
- Documented resident progress notes accurately using electronic health record (EHR) systems, maintaining HIPAA compliance
- Maintained confidentiality of resident information in accordance with regulatory guidelines
Residential Supervisor
Carey Counseling Center, Inc.
Huntingdon, TN
08.2014 - 07.2022
- Conducted regular inspections of residential units to identify safety hazards and maintenance issues, ensuring compliance
- Coordinated move-in and move-out processes, conducting inspections to assess damages and ensure regulatory standards
- Developed relationships with local community organizations to provide resources and support services to residents
- Ensured compliance with all applicable housing regulations and standards set by regulatory agencies
- Collaborated with property management on leasing activities, including tenant screenings and lease renewals
Group Home Coordinator/Adult Mental Health Case Manager
Carey Counseling Center, Inc.
Trenton, TN
10.2007 - 08.2014
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Provided patients and family members with education regarding illness, medications, and treatment plans.
- Worked with clients to provide resources based on needs.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
Intensive Children and Youth Case Manager
Carey Counseling Center, Inc.
Trenton, TN
08.2005 - 10.2007
- Provided comprehensive case management services to youths with mental health disorders, ensuring access to resources and support
- Conducted assessments of clients' needs, strengths, and goals to develop individualized treatment plans
- Monitored client progress through ongoing assessment and evaluation of treatment effectiveness
- Maintained accurate documentation of all client interactions, progress notes, and treatment plans in compliance with standards
- Participated in supervision meetings with clinical supervisor to discuss cases and ensure adherence to best practices
- Attended trainings and workshops related to mental health and trauma-informed care to stay current on research
- Collaborated with family members and support systems to develop comprehensive treatment plans for each client
- Managed a caseload of 10 clients, ensuring timely delivery of services and adherence to program requirements
Child and Youth Case Manager
Carey Counseling Center, Inc.
Trenton, TN
08.2002 - 08.2005
- Provided comprehensive case management services to individuals with mental health disorders, ensuring access to resources
- Conducted assessments of clients' needs, strengths, and goals to develop individualized treatment plans
- Collaborated with a multidisciplinary team, including psychiatrists, therapists, and social workers, to coordinate care
- Monitored clients' progress towards treatment goals through regular check-ins and evaluations, adjusting interventions as needed
- Educated clients on coping strategies, self-care techniques, and symptom management to enhance well-being
- Maintained accurate documentation of client interactions, treatment plans, progress notes, and medication changes
Cashier
Stein Mart
Memphis, TN
06.2002 - 08.2002
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education
MBA - Business Administration
Western Governors University
Salt Lake City, UT 08.2018 - 08.2020
Bachelor of Arts - Psychology
Bethel College
McKenzie, TN 08.2000 - 05.2002
Associate of Arts - General Studies
Columbia State Community College
Columbia, Tennessee, TN 08.1998 - 05.2000
Summary
Thoughtful Residential Supervisor overseeing direct care for approximately 10 individuals in comprehensive supportive housing facility. Approachable liaison between residents, families and other invested personnel, providing access to resources and support for reintegration to society. Engaging role model with enthusiasm for connecting individuals with resources necessary to pursue healthy and productive lives. Hands-on Residential Supervisor with strong commitment to monitoring and facilitating resident safety, health and well-being. Remains calm and poised in high-pressure situations, leveraging conflict-resolution skills to maintain order and peace. Team-oriented Residential Supervisor with extensive talents in activities management and staff scheduling. Focused professional with more than 24 years of expertise providing safe, welcoming environments for individuals with range of disabilities.
Skills
Scheduling proficiency
Proficient in Microsoft Word
Conflict mediation
Safety inspections
Accurate record keeping
Individual treatment plan supervision
Emergency preparedness
Compliance monitoring
Crisis intervention
Resident relations
Team management
Safety policies and procedures
Timeline
Residential Supervisor
Carey Counseling Center, Inc.
09.2025 - Current
Residential Coordinating and Recruiting Specialist
Carey Counseling Center, Inc.
07.2022 - 09.2025
MBA - Business Administration
Western Governors University
08.2018 - 08.2020
Residential Supervisor
Carey Counseling Center, Inc.
08.2014 - 07.2022
Group Home Coordinator/Adult Mental Health Case Manager
Carey Counseling Center, Inc.
10.2007 - 08.2014
Intensive Children and Youth Case Manager
Carey Counseling Center, Inc.
08.2005 - 10.2007
Child and Youth Case Manager
Carey Counseling Center, Inc.
08.2002 - 08.2005
Cashier
Stein Mart
06.2002 - 08.2002
Bachelor of Arts - Psychology
Bethel College
08.2000 - 05.2002
Associate of Arts - General Studies
Columbia State Community College
08.1998 - 05.2000