JENNIFER N. MURRAY
Birmingham,AL
Summary
Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results.
Overview
18
18
years of professional experience
Work History
LABORATORY OPERATIONS SUPERVISOR
Biolife Plasma Services
06.2023 - Current
- Provides day-to-day supervision of Serology laboratory operations and moderate complexity testing performance in the laboratory area.
- Maintaines open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Ensures compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Evaluates laboratory systems, processes, procedures and equipment as they relate to operating efficiency, effectiveness and regulatory compliance.
- Provides day-to-day supervision of all laboratory operations and moderate or high complexity testing performance in their laboratory area.
- Performs annual employee performance reviews and employee counseling.
- Evaluates laboratory systems, processes, procedures and equipment as they relate to operating efficiency, effectiveness and regulatory compliance. Participates in the evaluation of new tests and methodologies
- Monitors test analyses to ensure that acceptable levels of analytic performance are maintained. Reviews testing, quality control, and other testing reports for accuracy, completeness and compliance to requirements to ensure that quality standards, efficiency, and schedules are met
CENTER MANAGER
BIOLIFE PLASMA SERVICES
04.2022 - 06.2023
- Responsible for ensuring compliance with federal, state, and local regulations related to quality of products, donors, and employees
- Participates in correction and prevention of audit findings
- Responsible for managing and developing talent from within center
- Responsible for complete oversight of Center Operations.
- Managed work and performance of more than 25 employees
TECHNICAL CONSULTANT
BIOLIFE PLASMA SERVICES
09.2019 - 06.2023
- Responsible for technical and scientific oversight for multiple BioLife Plasma Centers throughout the South
- Responsible for enrollment and participation in approved proficiency testing program
- Evaluates competency of all testing personnel and assures staff maintains competency
- Performs assessment of test performance through previously analyzed specimens, internal blind testing samples, or external proficiency testing samples
- Assists Plasma Center Lab Director in ensuring center remains CLIA compliant.
ASSISTANT MANAGER
BIOLIFE PLASMA SERVICES
01.2020 - 04.2022
- Assists the Center Manager in identifying and implementing improvements and changes to center processes
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Participates in correction and prevention of audit findings
- Responsible for managing and developing talent from within the center
- Participates in interviewing of center staff and assists with the selection of center staff
- Ensures high levels of customer service and satisfaction.
CENTER SUPERVISOR
BIOLIFE PLASMA SERVICES
07.2017 - 01.2020
- Ensures that all Plasma center employees comply with all federal, state, local industry standards
- Manages production areas while motivating and encouraging employees to meet their performance goals to suit business needs
- Properly documents and counsels employees on non-conforming events
- Oversees center’s Environmental Health & Safety (EHS) department to comply with federal standards
SENIOR TECHNICIAN
BIOLIFE TESTING LABORATORY
08.2016 - 07.2017
- Implemented improvement actions for department
- Assigned daily and weekly tasks and responsibilities for departmental staff
- Investigated defects in production using GEMS (Global Event Management System)
- Mediated conflict resolution between fellow staff members
- Performed operations review for Out of Service instrumentation
LABORATORY TECHNICIAN
BIOLIFE TESTING LABORATORY
08.2009 - 07.2017
- Performed Viral, Testing for human plasma samples
- Performed job tasks according to Standard Operating Procedures (SOPs)
- Responsible for emergency transport of temperature sensitive reagents
- Subject Matter Expert for Prism Assay
- Facilitated training for both Prism and Retest Testing
GRADUATE RESEARCH ASSISTANT
ALABAMA A&M UNIVERSITY
06.2007 - 05.2008
- Assisted Graduate Advisor with experimental setup
- Aided professors in classroom management
- Mentored high school student with experimental design
- Field observation and sample collection
- Assisted professor in laboratory exercises
- Designed personal experiments
- Assisted in laboratory management.
Education
Master of Science - Biology, Physiology
Alabama A & M University
Normal, AL05.2008
Bachelor of Science - Biology, Chemistry
Xavier University of Louisiana
08.2006
Skills
- Operations Management
- Employee Recognition
- Strategic Vision
- Coaching and Mentoring
Timeline
LABORATORY OPERATIONS SUPERVISOR
Biolife Plasma Services
06.2023 - Current
CENTER MANAGER
BIOLIFE PLASMA SERVICES
04.2022 - 06.2023
ASSISTANT MANAGER
BIOLIFE PLASMA SERVICES
01.2020 - 04.2022
TECHNICAL CONSULTANT
BIOLIFE PLASMA SERVICES
09.2019 - 06.2023
CENTER SUPERVISOR
BIOLIFE PLASMA SERVICES
07.2017 - 01.2020
SENIOR TECHNICIAN
BIOLIFE TESTING LABORATORY
08.2016 - 07.2017
LABORATORY TECHNICIAN
BIOLIFE TESTING LABORATORY
08.2009 - 07.2017
GRADUATE RESEARCH ASSISTANT
ALABAMA A&M UNIVERSITY
06.2007 - 05.2008
Master of Science - Biology, Physiology
Alabama A & M University
Bachelor of Science - Biology, Chemistry
Xavier University of Louisiana
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