JENNIFER ODOM
Dallas,TX
Summary
Dynamic Clinical Program Consultant with over a decade of healthcare experience, specializing in program design and implementation. Proven track record in driving multi-million-dollar cost-containment initiatives and enhancing clinical quality through strategic planning and stakeholder engagement. Adept at research, data analysis, and cross-functional leadership, delivering impactful solutions that align with enterprise health goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Clinical Program Consultant
United Healthcare
11.2021 - Current
- Leading the implementation of the Remote Physiologic Monitoring program targeted for 01/01/2026, projecting $65M in savings across all lines of business.
- Drive national health program initiatives aligned with enterprise goals and population health priorities.
- Guide the development and revision of evidence-based medical coverage policies and utilization management workflows, aligning with best practices and national healthcare trends to support multi-million-dollar cost-containment initiatives.
- Collaborate with senior leaders across Commercial, Medicare, and Medicaid business lines to translate emerging trends into impactful clinical programs.
- Evaluate the clinical validity and implementation readiness of external digital health vendors, such as Calm Health, and support their strategic deployment to UnitedHealthcare members.
- Direct comprehensive research efforts in various clinical sectors to promote advancements and create improved processes.
Program Management- Clinical Platforms
Evernorth
10.2020 - 11.2021
- Directed enhancements to the TruCare platform, aligning clinical functionality with operational goals.
- Collaborated with internal stakeholders across Product, Clinical Infrastructure, and Behavioral Operations to manage platform risks and opportunities.
- Led a cross-functional committee to assess and resolve system-wide platform issues, increasing efficiency and user experience.
- Provided detailed impact reports and risk assessments to senior leadership.
- Prioritized and organized tasks to efficiently accomplish service goals.
Behavioral Quality & Training Lead
Cigna Behavioral Health
09.2018 - 10.2020
- Managed and mentored 18 clinical and non-clinical quality coaches, enhancing support for over 600 frontline staff across behavioral operations.
- Developed onboarding programs, training materials, and scorecards to enhance consistency and performance.
- Designed and delivered data-informed quality coaching, driving improvements in documentation, compliance, and clinical effectiveness.
- Built partnerships across project teams and operational leaders to align quality initiatives with strategic goals.
Clinical Quality Coach
Cigna Behavioral Health
09.2017 - 09.2018
- Conducted 55+ monthly clinical quality reviews for inpatient, care management, and EAP teams.
- Designed SOPs for consistent review processes, and coached care managers on documentation and clinical standards.
- Played a key role in developing the Universal Scorecard and standardizing quality benchmarks.
- Reviewed case documentation for accuracy and adherence to standards.
- Provided feedback to teams on performance and best practices.
Clinical Care Manager, Utilization Management
Cigna Behavioral Health
07.2012 - 09.2017
- Reviewed behavioral health cases for medical necessity, care coordination, and treatment planning.
- Collaborated with medical directors and treatment facilities to guide care plans.
- Onboarded and trained new hires, supporting compliance and quality standards.
- Facilitated appropriate referrals for specialized treatments or services as needed.
Licensed Professional Counselor
Child and Family Guidance Center
05.2010 - 07.2012
- Provided individual and family counseling for clients with mood and behavioral disorders.
- Managed a caseload of over 500 clients, coordinated care, and led crisis intervention services.
- Developed treatment plans tailored to client needs and goals.
- Facilitated crisis intervention for clients in acute distress situations.
- Collaborated with multidisciplinary teams to enhance client care strategies.
Education
Master of Science - Counseling & Development
TEXAS WOMAN'S UNIVERSITY
Denton05-2010
BS - Rehabilitation Studies, Substance Abuse Counseling
UNIVERSITY OF NORTH TEXAS
Denton05-2008
Skills
- Program design and implementation
- Problem solving
- Clinical quality improvement
- Stakeholder engagement
- Strategic planning
- Utilization management
- Cross-functional leadership
- Regulatory compliance
- Data analysis
- Healthcare consulting
- Clinical reserch
Certification
Licensed Professional Counselor, Texas, #66766
Timeline
Clinical Program Consultant
United Healthcare
11.2021 - Current
Program Management- Clinical Platforms
Evernorth
10.2020 - 11.2021
Behavioral Quality & Training Lead
Cigna Behavioral Health
09.2018 - 10.2020
Clinical Quality Coach
Cigna Behavioral Health
09.2017 - 09.2018
Clinical Care Manager, Utilization Management
Cigna Behavioral Health
07.2012 - 09.2017
Licensed Professional Counselor
Child and Family Guidance Center
05.2010 - 07.2012
Master of Science - Counseling & Development
TEXAS WOMAN'S UNIVERSITY
BS - Rehabilitation Studies, Substance Abuse Counseling
UNIVERSITY OF NORTH TEXAS
Similar Profiles
Stefanie FlaugherStefanie Flaugher
Complex Customer Care Senior Representative at United HealthcareComplex Customer Care Senior Representative at United Healthcare
TyJanae SmithTyJanae Smith
Outbound Call Center Representative at United HealthcareOutbound Call Center Representative at United Healthcare
Bridget FaulkenberryBridget Faulkenberry
Senior Consultant at United HealthcareSenior Consultant at United Healthcare
Tiffany WrightTiffany Wright
Sr. Investigator at United HealthcareSr. Investigator at United Healthcare
Julia KidderJulia Kidder
Mathematics Department Chair at Parish Episcopal SchoolMathematics Department Chair at Parish Episcopal School