Jennifer Ruiz
Tampa,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Red And White Thrift Store
2023.09 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Host
Chili's Restaurant
2022.11 - 2023.08
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Customer Service Representative
Barbizon Modeling School And Agency
2022.01 - 2022.10
- Actively listened to customers, handled concerns quickly.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Leto High School
Tampa, FL03.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Red And White Thrift Store
2023.09 - Current
Host
Chili's Restaurant
2022.11 - 2023.08
Customer Service Representative
Barbizon Modeling School And Agency
2022.01 - 2022.10
High School Diploma -
Leto High School
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