Summary
Overview
Work History
Education
Skills
Languages
Timeline
SoftwareEngineer
Jennifer Simper

Jennifer Simper

Missouri City,TX

Summary

Results-driven Quality Control Analyst at Reagent Chemical & Research, Inc., skilled in corrective actions and quality management systems. Enhanced production efficiency by resolving quality issues and supporting continuous improvement initiatives. Demonstrated strong customer focus and data interpretation abilities, ensuring compliance with ISO standards and sustaining high customer satisfaction levels.

Overview

25
25
years of professional experience
10
10
years of post-secondary education

Work History

Quality Control Analyst

Reagent Chemical & Research, Inc.
07.2006 - 06.2025
  • Conducted routine inspections to identify product defects and ensure compliance with quality standards.
  • Supported data collection and analysis for quality assurance reports and documentation.
  • Assisted in maintaining calibration schedules for testing equipment and tools.
  • Participated in team meetings to discuss quality control challenges and solutions.
  • Conducted root cause analysis for recurring issues, developing long-term solutions to prevent recurrence.
  • Improved overall production efficiency by identifying and resolving quality control issues.
  • Conducted data review and followed standard practices to find solutions.
  • Supported continuous improvement initiatives by analyzing data trends and recommending process enhancements.
  • Sustained high levels of customer satisfaction through timely resolution of non-conformance issues.
  • Reported problems and concerns to management.

Medical Insurance Coordinator

Medical Center for Immune & Toxic Disorders
06.2000 - 06.2006
  • Coordinated medical insurance claims processing to ensure timely approvals and minimize delays.
  • Managed patient inquiries regarding coverage, benefits, and claim status to enhance customer satisfaction.
  • Developed and maintained accurate records in electronic health record (EHR) systems for compliance and reporting.
  • Trained staff on insurance policies and procedures to improve knowledge and operational efficiency.
  • Collaborated with healthcare providers to resolve billing issues, ensuring adherence to best practices.
  • Facilitated successful appeals against denied claims by providing compelling evidence of medical necessity or correcting coding errors as needed.

Education

Audit Certification - Accounting

University of Houston
Houston
03.2025 - Current

Bachelor of Science - Manufacturing Engineering

Texas A&M University
College Station, TX
08.1996 - 05.2000

High School Diploma -

Academy of Science & Technology
Spring, TX
08.1990 - 05.1996

Skills

  • Corrective actions
  • Quality management systems
  • Sampling protocols
  • Customer focus
  • Data interpretation
  • Lean six sigma
  • ISO standards
  • Lab collaboration
  • Quality improvement

Languages

English
Full Professional

Timeline

Audit Certification - Accounting

University of Houston
03.2025 - Current

Quality Control Analyst

Reagent Chemical & Research, Inc.
07.2006 - 06.2025

Medical Insurance Coordinator

Medical Center for Immune & Toxic Disorders
06.2000 - 06.2006

Bachelor of Science - Manufacturing Engineering

Texas A&M University
08.1996 - 05.2000

High School Diploma -

Academy of Science & Technology
08.1990 - 05.1996

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