Jennifer V. Chabla
Haverstraw,NY
Summary
Dedicated college student majoring in Social Work, pursuing a bachelor's degree. Demonstrated efficiency in previous customer service roles and strong willingness to acquire new skills. Committed to making a positive impact in the field of social work through continuous learning and applying knowledge to help individuals and communities thrive.
Overview
4
4
years of professional experience
Work History
Concierge
Sunrise Senior Living
11.2022 - Current
- Greeting and assisting our residents, families, and staff on a daily basis.
- Answered phone calls promptly, addressing inquiries and resolving issues
- Maintained an organized front desk area by managing guest requests, messages, packages, and deliveries
- Assisted guests with special needs or requests by coordinating with other departments to ensure their comfort and satisfaction
Catechist Teacher (Volunteer)
St. Peter's School
08.2022 - 05.2023
- Creating a safe environment for 8-9 year olds to learn and grow
- Conveying expectations to parents and students.
- Enhanced student engagement by incorporating hands-on activities and interactive learning experiences.
- Prepared age-appropriate weekly lesson plans aligned with church teachings to deepen their understanding of God
Cashier/Customer Service
Stop and Shop Supermarket
07.2021 - 11.2022
- Provided exceptional customer service by greeting customers and addressing their inquiries
- Managed our online orders by keeping the files organized and secure
- Answered phone calls to answer any questions or requests from our customers to give them the best customer experience
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Handled returns and exchanges in a timely manner, resolving customer issues to their satisfaction
- Managed cash drawer accurately, reconciling daily sales totals with receipts at the end of each shift
Sales Associate
Kohl's
09.2020 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Social Work - Social Work
Mercy College
Dobbs Ferry, NY05.2025
Associate of Arts - Psychology
Rockland Community College
Suffern, NY12.2022
High School Diploma -
North Rockland High School
Thiells, NY06.2021
Skills
- Office Technology Skills
- Bilingual
- Time Management
- Organizational skills
- Active Listening
- Customer Service
Languages
Spanish
English
Timeline
Concierge
Sunrise Senior Living
11.2022 - Current
Catechist Teacher (Volunteer)
St. Peter's School
08.2022 - 05.2023
Cashier/Customer Service
Stop and Shop Supermarket
07.2021 - 11.2022
Sales Associate
Kohl's
09.2020 - 03.2021
Bachelor of Social Work - Social Work
Mercy College
Associate of Arts - Psychology
Rockland Community College
High School Diploma -
North Rockland High School