Jenniffer Zamora
Cape Coral,FL
Summary
With a proven track record at Chewy.com, I excel in customer service and critical thinking, enhancing satisfaction and resolving complex issues. My expertise in call management and active listening has consistently fostered positive client relations, achieving significant service targets and fostering loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Chewy.com
05.2023 - 01.2025
- Enhanced customer satisfaction by promptly addressing concerns and providing
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Server Manager
Chili's Bar &Grill
08.2021 - 01.2023
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
Customer Service Representative
Comcast
05.2019 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
American Senior High School
Hialeah, FL06.2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Complaint handling
- Complaint resolution
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Call management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Chewy.com
05.2023 - 01.2025
Server Manager
Chili's Bar &Grill
08.2021 - 01.2023
Customer Service Representative
Comcast
05.2019 - 08.2021
American Senior High School
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