Hi, I’m
Your Name
Erie,Co
Summary
Experienced leader with a Master of Business Administration with a Project Management concentration. Twenty years of expertise in managing products with a focus on identifying areas in need of process improvement, including engineering solutions, and gaining acceptance of those solutions. Diverse knowledge in many levels of management, including product management, project management, strategic planning, and process management in both corporate and small business environments. Over ten years of Microsoft SharePoint Services Administration experience. Looking for an opportunity to leverage dozens of projects, products, roles, and experiences to exceed an organization’s goals.
Overview
16
years of professional experience
Work History
Speedeon DataCleveland, Ohio
Senior Strategist
06.2022 - 03.2023
Job overview
- Launched Operational Excellence strategy for the company by identifying and developing improvement plans focusing on cost and resource savings
- Facilitated the creation, implementation, and training of the company’s first intranet, saving the company over $10k per year
- Reorganized documentation structure for the company’s Human Resources and Product Teams, including creating intranet sites for each.
Senior Product Manager
12.2021 - 05.2022
Job overview
- Guided the product management of a new SaaS customer relationship platform with a minimum client buy-in of $125K
- Conducted market research and competitive analysis of 100-plus businesses to inform product development and pricing strategies
- Served as the liaison between 5 cross-functional teams, including operations, sales, marketing, C-suite, and the development team, to build product features based on market demands.
Data AxleOmaha, NE
Product Manager
06.2014 - 11.2021
Job overview
- Created Business Requirements for the automation product enhancement and coordinated with a dozen third parties to develop business partnerships within the product
- Collaborated on strategy development and execution of a project to transition four payment systems into one proprietary system
- Directed the Product Management of Client Solutions & Product Support group involving continuous improvement, reporting, documentation, and training with over 250 users
- Headed a project team of 5 managers to create the division's standard operating procedures.
Manager of Client Services & Product Support
05.2010 - 06.2014
Job overview
- Managed the company’s data development team of 15 Client Service Analysts and Developers
- Reduced clients’ data development build experience from 7+ days to 1+ days by developing new business processes, including quality control measures and a job tracking system
- Led cross-functional team for SaaS product, redesigned client build experience from 30 days to 7 days by developing new business processes.
Support Engineer
05.2007 - 05.2010
Job overview
- Completed the implementation of a new intranet site for the division as Project Manager saving the company 100s hours per year of wasted resource time
- Delivered primary technical resolution for Infogroup’s 200-plus (AOP) automatic data development system clients
- Facilitated the setup of dozens of new AOP clients, maintenance of existing clients, and all product issues at the client or internal system level
- Conducted support for 250 team members in the Enterprise Client division from platforms like Microsoft programs to Infogroup-specific programs, including troubleshooting and training.
Microsoft
Product Manager
Job overview
- SharePoint Designer for, SharePoint Services for the Enterprise Client division with over 250 users.
Education
Bellevue University
Master of Business Administration from Project Management
University of Nebraska
Bachelor of Science from Business Administration with Management, Psychology
Skills
- Product Management
- Project Management
- Software Integrations
- Technical Program Management
- Business Analyst
- Business Process Management
- Microsoft SharePoint Services
- Change Management
- Continuous Improvement
- Cross-Functional Team Leadership
- Process Improvement
- Process Development
- Process Automation
- Client Services and Support
- Customer Experience Strategy
- Software Quality Assurance
- Vendor Management
- Operational Management
Timeline
Senior Strategist
Speedeon Data
06.2022 - 03.2023
Senior Product Manager
12.2021 - 05.2022
Product Manager
Data Axle
06.2014 - 11.2021
Manager of Client Services & Product Support
05.2010 - 06.2014
Support Engineer
05.2007 - 05.2010
Product Manager
Microsoft
Bellevue University
Master of Business Administration from Project Management
University of Nebraska
Bachelor of Science from Business Administration with Management, Psychology