JENNIKA GUTIERREZ
Tucson,USA
Summary
Dedicated Associate with 6 years of experience in business operations and client management. Proven skills in fostering partnerships, streamlining processes, and enhancing operational efficiency. Strong communicator with expertise in problem-solving and team collaboration. Currently leveraging customer service skills at Panda Express to effectively engage diverse clientele and improve customer satisfaction.
Overview
1
1
year of post-secondary education
9
9
years of professional experience
Work History
Associate
Panda Express
Tucson, AZ
04.2024 - Current
- Managed daily operations to ensure efficient restaurant functionality.
- Trained and mentored new team members on service standards.
- Resolved customer complaints promptly to ensure satisfaction.
- Monitored customer feedback to enhance service experiences.
- Coordinated with kitchen staff to maintain food quality and presentation.
- Built relationships with customers by providing friendly customer service.
- Implemented safety protocols to maintain a clean work environment.
- Performed cash register functions accurately and efficiently.
Assistant manager
Tacobell
Tucson, USA
11.2017 - 01.2024
- Deployed people to the right position at the right time
- Assisted in managing day-to-day operations
- Managed day-to-day operations to ensure smooth workflow
- Maintained a positive work environment
- Supported the achievement of company goals
- Facilitated achievement of company goals through team collaboration
- Supported daily operations to enhance restaurant performance.
- Developed a system for tracking inventory and ordering supplies.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Education
High school -
Catalina high school
Tucson, AZ 08.2017 - 05.2018
Skills
- Inventory management
- Cash management
- Customer Service
- Time Management
- Problem Solving
- Teamwork
- Leadership
- Conflict resolution
- Multitasking and organization
- Goal Setting
- Communication
Timeline
Associate
Panda Express
04.2024 - Current
Assistant manager
Tacobell
11.2017 - 01.2024
High school -
Catalina high school
08.2017 - 05.2018