Jennilee Esteva

Trained sales staff on effectively addressing customer inquiries, enhancing customer satisfaction.

Contacted each assigned lead monthly to negotiate and close deals over the phone.

Conducted follow-ups via phone calls, emails, texts, and personalized video messages until appointments were scheduled.

Reviewed and verified incoming leads, facilitating prompt handling and improved lead management.

• Greeted customers upon dealership visits, established rapport through comprehensive needs assessments, and guided vehicle selection.
• Assisted customers in selecting appropriate vehicles based on needs and conducted test drives.
• Collected necessary credit information and collaborated with desk managers to structure optimal deals.
• Presented deal numbers, addressed objections, and successfully closed sales.

Managed incoming leads to ensure prompt follow-ups by BDC team.

Coordinated appointment scheduling, provided pricing quotes, and negotiated deals over the phone.

• Managed daily operations of the dealership's Business Development Center.
• Oversaw training programs for new sales representatives and support staff.
• Developed strategies to enhance customer engagement and satisfaction levels.

Promptly responded to all assigned leads and maintained consistent follow-up throughout the sales process.

Scheduled appointments and guided customers in selecting and viewing vehicles to match their needs.

• Conducted vehicle demonstrations and facilitated test drives, improving customer engagement and satisfaction.
• Negotiated effectively to finalize sales agreements, ensuring customer satisfaction.
• Maintained ongoing communication with customers, addressing queries and building long-term relationships.
• Built repeat business and generated referrals through exceptional customer service.
• Ensured smooth delivery processes, coordinating all post-sale activities efficiently.

Increased showroom traffic by responding promptly to leads and converting them into appointments.

Ensured efficient handling of leads with consistent follow-up to maximize sales opportunities.

• Facilitated achievement of monthly goals for appointments and vehicle sales through proactive customer communication.
• Enhanced sales processes and fostered client relationships, contributing to overall dealership performance.

Managed entire purchase process from initial appraisal to final transaction completion.

Negotiated competitive purchase offers and terms with customers during appraisal process, enhancing transaction success.

• Appraised vehicles through online photos and in-person inspections to determine condition and market value.
• Coordinated with accounting to ensure timely payment processing for vehicle purchases, facilitating smooth transactions.
• Completed all DMV paperwork upon acceptance of offers to facilitate transactions.
• Secured payoff amounts from lienholders for vehicles with existing liens, ensuring compliance and timely transaction completion.
• Ensured timely payment of liens as part of overall transaction management.

Greeted walk-in customers, built rapport to effectively assess needs and preferences.

Conducted needs assessments to align customers with suitable vehicles.

• Engaged customers to understand their automotive needs and preferences.
• Provided product knowledge on vehicle features, benefits, and specifications.
• Facilitated test drives to enhance customer experience and vehicle familiarity.

Assessed customer needs through meetings, recommending tailored vehicle protection products and service packages to optimize client satisfaction.

Communicated product benefits clearly, empowering customers to make informed decisions based on their specific requirements.

Completed all vehicle purchase documentation for dealership and lending institutions, ensuring accuracy and compliance.

• Collected additional documentation for bank requirements and assisted with funding processes.
• Coordinated with sales team to streamline transactions, enhancing customer satisfaction and ensuring seamless service delivery.
• Maintained strong product presentation and enhanced customer experience to achieve above-average profit per vehicle retailed.
• Utilized effective communication and extensive product knowledge to deliver customer-focused solutions.

Greeted walk-in customers, built rapport to assess needs, preferences, and budget for tailored vehicle recommendations.

Conducted thorough needs assessments to identify suitable vehicles for each customer.

• Guided customers through vehicle demonstrations and test drives to showcase features.
• Addressed customer inquiries and negotiated pricing and financing options to facilitate informed purchasing decisions.
• Closed sales effectively while ensuring customer satisfaction throughout the process.
• Prepared vehicles for delivery, ensuring readiness and quality standards to enhance customer satisfaction at handover.
• Delivered comprehensive vehicle orientations, explaining features and technology for optimal use.

Greeted walk-in customers, built rapport to assess needs, preferences, and budgets, enhancing customer satisfaction.

Conducted thorough needs assessments to identify optimal vehicle matches for customers.

• Guided customers through vehicle demonstrations and test drives while addressing inquiries.
• Negotiated pricing and financing options, resulting in successful sales closures and increased customer loyalty.
• Ensured proper vehicle preparation for delivery after purchase completion.
• Provided vehicle orientation, explaining features and technology to ensure a seamless delivery experience.