Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennisa Ramos

Reading,PA

Summary

Success is what's motivating to do a great job, knowing hard work and perseverance will help achieve greater success . I feel that aligning a companies vision and values with my own is one way to achieve that and what motivates me to do a great job at work. I am seeking employment with a company where I can use my talents and skills to accelerate growth and expand with a company. My satisfaction is not fulfilled until all tasks at hand are completed to the highest standard possible, no matter how big or small that task may be.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

The Connection
01.2023 - Current
  • Work from home
  • Check data updates for licensed professionals
  • Check application status/Deficiencies
  • Website support
  • Investigated and resolved customer inquiries and complaints quickly
  • AHT; 60 Calls within 6 min.
  • Responded proactively and positively to rapid change
  • Educated customers about billing, payment processing and support policies and procedures
  • Promptly responded to inquiries and requests from prospective customers

Customer Service Representative

Amazon
08.2022 - 11.2022
  • Work from home
  • Customer service
  • Seasonal job opportunity
  • Handled customer inquiries and suggestions courteously and professionally
  • Answered constant flow of customer calls with minimal wait times

Service Advisor

Concentrix
10.2021 - 07.2022
  • Work from home
  • Explaining benefits
  • Assist in finding providers
  • Explaining claims charges
  • Appointment Scheduler
  • Guid customer through website registration

Frontline-Cashier

Sam's Club
08.2019 - 04.2020
  • Cashier
  • Stocker
  • Desk Support
  • Returns

Cashier • Stocker, sorter Support Services-Housekeeper

The Highlands at Wyomissing
02.2016 - 09.2018
  • Costumer service taking inbound calls
  • Cleaned residents:
  • Rooms
  • House
  • Apartment
  • Handled residents personal belongings
  • Labeled
  • Assist residents
  • Experience with seniors diagnosed with dementia
  • Cleaned and maintained hallways, restrooms, offices, bedrooms and kitchen
  • Restocked room supplies
  • Helped train new hires

Cashier and Customer Service

Dollar Tree
05.2014 - 09.2014
  • Stocked
  • Cleaned sales floor
  • Answered Calls
  • Register
  • Close
  • Performed cash, card and check transactions to complete customer purchases
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store
  • Developed and managed relationships with customers to increase customer loyalty

Cashier Housekeeping Cleaner

Wyndham Garden Exton Valley Forge
07.2013 - 11.2013
  • Laundry delivery Services
  • Trainer
  • Developed and implemented comprehensive cleaning plan for entire building
  • Organized and used industrial cleaning products following strict safety procedures
  • Used time management and efficient cleaning methods to meet deadlines
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash

Education

Certificate in Medical Billing & Coding -

Miller-Motte College
Wilmington, NC
12.2022

High School Diploma -

Angel Davis
05.2014

Skills

  • Profession Licenses Verification
  • Status Specialist
  • Insurance Verification
  • Customer support
  • Typing
  • Data collection
  • Windows
  • Telemarketing
  • Computer Networking
  • Appointment Scheduling

Timeline

Customer Service Representative

The Connection
01.2023 - Current

Customer Service Representative

Amazon
08.2022 - 11.2022

Service Advisor

Concentrix
10.2021 - 07.2022

Frontline-Cashier

Sam's Club
08.2019 - 04.2020

Cashier • Stocker, sorter Support Services-Housekeeper

The Highlands at Wyomissing
02.2016 - 09.2018

Cashier and Customer Service

Dollar Tree
05.2014 - 09.2014

Cashier Housekeeping Cleaner

Wyndham Garden Exton Valley Forge
07.2013 - 11.2013

Certificate in Medical Billing & Coding -

Miller-Motte College

High School Diploma -

Angel Davis
Jennisa Ramos