KaBreya Lucas
Greater Austin Allergy, Asthma, & Immunology
TX
1
Certification
7
years of professional experience
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Work History
Customer Service Representative
4 Years 8 Months- Managed high-volume calls while maintaining quality service standards.
- Resolved customer inquiries effectively, enhancing overall satisfaction and loyalty.
- Analyzed customer feedback to identify trends and recommend actionable solutions.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Lead Medical Assistant
1 Year 11 Months- Managed front office operations, including scheduling patient appointments and managing patient records.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
- Ensured that all medical supplies were adequately stocked in the examination rooms.
- Communicated effectively with patients regarding their health concerns or questions about treatment options.
- Coordinated with other clinic locations within the company to facilitate a smooth workflow throughout the company.
- Developed effective strategies for improving customer service standards in order to increase patient satisfaction levels.
- Order and monitor inventory levels of medical supplies and equipment in order to maintain adequate stock at all times and maintain inventory logs.
- Responded quickly and efficiently to emergency situations within the healthcare facility.
- Regularly attended meetings with department heads in order to discuss any changes or updates related to policies or procedures.
Education
Associate of Applied Science - Medical Assistant
High School Diploma
Skills
Basic Health Profession Skills CPR
Medical Terminology
Medical Insurance
Scheduling
EHR
Telehealth
Interpersonal and Communication Skills
Problem resolution
Call center experience
Computer proficiency
Conflict resolution
Complaint handling
Microsoft Excel
Payment processing
Client relations
Professional telephone demeanor
Call center operations
Certification
- CPR/AED, National Safety Council
- Blood Borne Pathogens, National Safety Council
- You Call the Shots, Centers for Disease Control and Prevention
- Ready? Set? Test? Clinical Laboratory Improvement Amendments (CLIA), Centers for Disease Control and Prevention
- Registered Medical Assistant by American Medical Technologist
Timeline
Lead Medical Assistant
Greater Austin Allergy, Asthma, & Immunology
02.2024 - 01.2026Read More
Customer Service Representative
Bath & Body Works
05.2019 - 01.2024Read More
Hightower High School
High School Diploma
Read More
Houston Community College - Coleman College For Health Sciences
Associate of Applied Science from Medical Assistant
Read More