Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
CustomerServiceRepresentative
Chalonda Hrobowski

Chalonda Hrobowski

Medical Assistant
Montgomery,AL

Summary

Conscientious Healthcare professional offering over four years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Dedicated to optimal patient care .Positive and upbeat with excellent communication skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Everise
08.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Assist with medicine cost
  • Assist with paying premium payment
  • Assist providers with claims information
  • Disenroll members
  • Enroll members

Care Coordinator

Trusted Health
01.2022 - 05.2022
  • Assist travel nurses in uploading license, skills test, medical forms etc. to their Trusted profiles.
  • Report any issues or concerns in regards to a nurse's contract, policies, benefits etc to Nurse Advocates.
  • Assist in creating an effective onboarding experience for new and returning nurses.
  • Monitors all inbox messages to assure every nurse is help in a timely manner.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Created and implemented forward-thinking initiatives to improve employee engagement.

NST

Jackson Hospital
08.2018 - 12.2019
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Documented care actions by completing records and logs in medical software system.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Transported patients to treatment units and operating rooms by using wheelchairs, stretchers or moveable beds.



Physician Support Staff

All Med Physicians
11.2013 - 05.2015
  • Collected, recorded and maintained patient medical history, reports and examination results.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Obtained pre- and post-treatment vital signs and weight.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Tested and recorded blood glucose levels.
  • Obtained all prescribed laboratory testing.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Education

Associate of Science - Human Development And Family Studies

Amridge University
Montgomery, AL
12.2019

Associate of Applied Science - Medical Assisting

H. Councill Trenholm State Community College
Montgomery, AL
05.2013

High School Diploma -

Central High School
Hayneville, AL
05.2005

Skills

  • Flexible and Adaptable
  • Competency in basic Medical Assistant skills such as chart documentation, taking vitals, performing basic labs,such as fingersticks etc
  • Effectively multi task ,follow up timely and accurately on tasks, including outstanding labs, phone calls and charting
  • Phlebotomy
  • Health Promotion and Maintenance
  • First Aid/CPR
  • Problem-Solving
  • Beside Manners
  • Clerical Support
  • PPE Compliance

Certification

  • CCS - Certified Coding Specialist JES Health Services, Montgomery, AL 08/2021

Additional Information

Dr. Yulanda King DNP.AGACNP-BC, PMHNP-BC

(601) 382- 7349


Catherine Sparkman

catherine.sparkman@trustedhealth.com

(415) 466-1466


Marquedric Gordon

U.S. Deputy Marshall

(334) 391-5398

Timeline

Customer Service Representative

Everise
08.2022 - Current

Care Coordinator

Trusted Health
01.2022 - 05.2022

NST

Jackson Hospital
08.2018 - 12.2019

Physician Support Staff

All Med Physicians
11.2013 - 05.2015

Associate of Science - Human Development And Family Studies

Amridge University

Associate of Applied Science - Medical Assisting

H. Councill Trenholm State Community College

High School Diploma -

Central High School

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Chalonda HrobowskiMedical Assistant