Jennisa Ramos
Wyomissing,PA
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Status Specialist
The Connection
01.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
Insurance Agent
Concentrix
08.2020 - 09.2022
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Utilized CRM software to manage client relationships.
Education
Associate of Arts - Graphic Design
Bryan University
Tempe, AZ12.2025
Certification - Medical Billing And Coding
Miller-Motte College
Wilmington, NC10.2022
High School Diploma -
Colegio San Angel David
San Juan, PR05.2014
Skills
- Microsoft Office
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Data Entry
- Critical Thinking
- Problem-solving abilities
- Active Listening
- Appointment Scheduling
- Organization
- Time Management
References
- Candida Jimenez - 484.925.5875
- Tremayne Diaz-Cruz - 484.761.4584
Timeline
Status Specialist
The Connection
01.2023 - Current
Insurance Agent
Concentrix
08.2020 - 09.2022
Associate of Arts - Graphic Design
Bryan University
Certification - Medical Billing And Coding
Miller-Motte College
High School Diploma -
Colegio San Angel David
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