Jennifer Perez
Los Angeles,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Call Center Representative
L.A Farmacia Natural
Burbank, CA
02.2021 - 06.2024
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Navigated through computer systems to review information and respond appropriately to callers.
- Offered resolutions to de-escalate calls and solve customer issues.
- Supported sales team members to drive growth and development.
- Strengthened customer retention by offering discount options.
Receptionist
NHC Systems L.A Farmacia Natural
Burbank, CA
10.2019 - 06.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered and directed incoming calls using multi-line telephone system.
Sales Associate
L.A Farmacia Natural
Los Angeles, CA
05.2019 - 06.2024
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Collaborated with management teams to develop innovative marketing strategies.
- Answered incoming telephone calls to provide store, products and services information.
- Counted and balanced cash drawer at the beginning and end of shift.
- Maintained records of all financial transactions for audit purposes.
Personal Caregiver
Dynamic Care, Chiropractic
Los Angeles
09.2015 - 05.2016
- Provided personal care and companionship to elderly clients in their homes.
- Helped clients maintain a safe environment by adhering to safety procedures and protocols.
- Assisted with activities of daily living, including bathing, dressing, grooming, toileting, and transferring.
Education
Medical Billing
Associated Technical College
Los Angeles, CA06-2018
High School Diploma -
Central High School, Los Angeles
CA06-2015
Skills
- Complaint resolution
- Payment Processing
- Sales closing
- Product Upselling
- Customer Service
- Call Control
- Cash Handling
- Customer Relationship Management
- Inbound Phone Call Management
- 50 WPM
- Customer communications
- Sales expertise
- Call Center Operations
- Speaks Spanish/English
Languages
English
Professional
Spanish
Professional
Timeline
Call Center Representative
L.A Farmacia Natural
02.2021 - 06.2024
Receptionist
NHC Systems L.A Farmacia Natural
10.2019 - 06.2024
Sales Associate
L.A Farmacia Natural
05.2019 - 06.2024
Personal Caregiver
Dynamic Care, Chiropractic
09.2015 - 05.2016
Medical Billing
Associated Technical College
High School Diploma -
Central High School, Los Angeles