Jenny Abrantes
Fence Pro by Bruno LLC
Wayne
2
Languages
16
years of professional experience
Detail-oriented professional with a Bachelor's degree in Illustration and experience in customer service, administration, and creative problem-solving. After several years managing a busy household and raising a family, I am returning to the workforce with strong organizational, communication, and multitasking skills. Eager to contribute in an administrative, customer support, or creative role.
Work History
Administrative Assistant
1 Year 9 Months- Coordinated schedules, records, and administrative tasks such as creating contracts and answering questions about them for customers.
- Maintained an organized filing system for customer records and company documents, ensuring easy access and retrieval.
- Tracked timelines and deliverables for project management, contributing to project alignment and accountability.
- Maintained high-volume customer interactions through emails and phone calls while maintaining excellent service.
- Resolved customer concerns efficiently and professionally.
- Trained new administrative staff on office procedures and software usage.
Stay at Home Parent
8 Years 2 Months- Took a planned career break to provide full-time care for my family of now seven children while managing household operations, scheduling, budgeting, and logistics.
- Maintained strong organization and time-management skills.
- Returning to the workforce ready to implement these skills in a professional role.
Sales associate
2 Years 6 Months- Assisted customers in selecting paint products based on project needs.
- Delivered exceptional customer service while building strong relationships with homeowners and contractors.
- Operated a point-of-sale system and processed cash, credit, check, and account transactions accurately.
- Maintained inventory, stocked merchandise, and helped keep the store organized and well-presented.
- Assisted with opening and closing procedures and daily store operations.
Lead cashier
2 Years 10 Months- Led front-end operations by overseeing and training 25+ cashiers and ensuring efficient customer checkout.
- Delivered exceptional customer service by resolving customer concerns professionally and creating a positive shopping experience.
- Accurately processed cash, credit, returns, and exchanges, while maintaining balanced cash drawers.
- Assisted with opening and closing procedures, including cash reconciliation and store security.
- Supported the sales team and managers in achieving daily sales goals through product knowledge and customer engagement especially during high-volume periods for a flagship clothing store.
Education
B.F.A. - Illustration
Skills
Customer Service
Team Leadership
Staff Training
Conflict Resolution
Problem Solving
Communication
Time Management
Organization
Multitasking
Attention to Detail
Data Entry
Scheduling
Microsoft Office
Microsoft Teams
Google Docs
Adobe Creative Suite
Email Management
Square POS
Languages
Spanish
Professional
Portuguese
Limited
Timeline
Administrative Assistant
Fence Pro by Bruno LLC
07.2024 - 04.2026Read More
Stay at Home Parent
Self
05.2016 - 07.2024Read More
Sales associate
Sherwin Williams
11.2012 - 05.2015Read More
Lead cashier
American Eagle Outfitters
12.2009 - 10.2012Read More
William Paterson University
B.F.A. from Illustration
Read More