Jenny Acevedo
Presidio,TX
Summary
Accomplished and certified Pharmacy Technician with over 6 years of experience in retail pharmacy environments. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
PCHS Pharmacy
Presidio, TX
05.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Stocked, labeled and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Front Desk Receptionist
Presidio County Health Clinic
Presidio, TX
05.2019 - 05.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Kept accounts in balance and ran daily reports to verify totals.
- Confirmed relevant guest information and payment methods to prevent fraud.
Pharmacy Technician /Manager
Citydrug Pharmacy
Alpine, TX
03.2019 - 05.2019
- Developed suggestions for technical process improvements to optimize resources.
- Evaluated customer impact risk, reputation risk and regulatory risk.
- Stocked, labeled and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Supervised 3 pharmacy technicians and coordinated day-to-day assignments.
- Led team of 3 in interpreting, validating, and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Pharmacy Technician /Manager
Presidio Pharmacy
Presidio, TX
09.2015 - 03.2019
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Led team of 2 in interpreting, validating, and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions.
- Supervised 2 pharmacy technicians and coordinated day-to-day assignments.
Education
High School Diploma -
Presidio High School
Presidio, TX05.2001
Skills
- Answering and Routing Calls
- Storage Maintenance and Security
- Prescription Pricing
- Prescription Refill Fulfillment
- Organization and Prioritization
- Patient Profile Setup
- Wholesale Ordering
- Cash Register Operation
- Dispensing Medications
- Equipment Cleaning and Maintenance
- Dosage Calculation
- Pharmaceutical Sales and Services
- Receiving Incoming Supplies
- Confidentiality and HIPAA
- Ordering and Stocking Medications
- Medicare and Medicaid Processes
- Assisting Pharmacists
- Drug Utilization Review
- Pharmacy Management Software
- Payment Processing
- Pharmaceuticals Mixing
- Drug Storage Procedures
- Insurance Claim Processing Software
- Troubleshooting Malfunctioning Equipment
- Manual and Automated Medication Dispensing
- Proper Labeling Procedures
- Routine Inspections
- Allergic Reaction Treatment
- Resolving Customer Issues
- Reviewing Patient Information
- Verifying Patient Data
- Resolving Complaints
- Staff Leadership
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
PCHS Pharmacy
05.2021 - Current
Front Desk Receptionist
Presidio County Health Clinic
05.2019 - 05.2021
Pharmacy Technician /Manager
Citydrug Pharmacy
03.2019 - 05.2019
Pharmacy Technician /Manager
Presidio Pharmacy
09.2015 - 03.2019
High School Diploma -
Presidio High School
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