LaTeasa Wiggins
Stone Mountain,GA
Summary
Accomplished and certified Pharmacy Technician with over 15 years of experience in a pharmacy environments with a proven track record and success for a major national chain. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Overview
20
20
years of professional experience
Work History
Pharmacy Technician
CVS HEALTH CORPORATION
Conyers, GA
01.2006 - Current
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Led team of 8 or more in interpreting, validating, and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions.
- Entered and processed patients' prescriptions into internal system.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Education
High School Diploma -
E.L. Bowsher High School
Toledo, OHSkills
- Data Entry
- Regulatory Compliance
- Verbal and Written Communication
- Detail-Oriented
- Customer Service
- Prescription Order Verification
- Prescription Pricing
- Recordkeeping and Documentation
- Medication Documentation
- Answering and Routing Calls
- Prioritization and Organization
- Staff Leadership
- Time Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Reduced prescribing errors 98% by reaching out to prescribers to verify medication orders.
- Supervised team of 8 plus staff members.
- Trained numerous new pharmacy technicians on pharmacy policies, procedures, and best practices.
- Processed over 150 prescriptions per day.
- Documented and resolved many issues which led to positive results.
Timeline
Pharmacy Technician
CVS HEALTH CORPORATION
01.2006 - Current
High School Diploma -
E.L. Bowsher High School