Jenny Alanis

• Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor.
• Conducted thorough inspections of returning vehicles, checked for damage, recorded mileage, and verified fuel levels.
• Secure the vehicle keys from the customer and ensure all personal belongings and luggage are safely removed.
• Complete and submit the required paperwork to notify management of any mechanical damage or issues with the vehicle.
• Review the final rental contract with the customer, clearly explaining all charges and answering any questions they may have.
• Executed a range of tasks to address business needs and objectives.
• Maintain a clean, organized, and presentable ready line area.
• Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up.
• Inspected vehicles for quality standards and promptly pulled any that didn’t meet requirements for servicing.
• Facilitated vehicle exchanges, swaps, or upgrades based on customer requests to ensure smooth transitions.
• Confirm that an adequately completed checkout slip accompanies each vehicle.
• Assist customers in locating their rental vehicle, providing help with luggage when necessary.
• Supported the efficient flow of vehicles by moving and parking cars within the facility.
• Assisted in various tasks to meet business needs and objectives.

• Greeting visitors in a friendly and professional manner.

• Managed packing slips and invoices from loads. Received FedEx and UPS packages and hand them to the corresponding person.
• Collaborated with forklift drivers to optimize workflow efficiency and collect merchandise counts.
• Verified that all merchandise is in good condition upon arrival, and report anydiscrepancies or damages immediately.
• Update QA about deliveries containing damaged items or shortages on product.
• Assist in training new staff members on shipping and receiving procedures, and safety protocols.
• Answered customer inquiries via email and phone. Also contact customer with questions about the loads and requests the correct packing slips or Bill of lading.

• Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
• Accurately processed customer payments using cash, credit cards, and checks.
  
• Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  
• Helped restock shelves when necessary to maintain an organized display area.
  
• Performed opening and closing procedures, such as counting cash registers, restocking, and cleaning.
  

• Maintained a clean work area by sweeping, dusting, mopping.
• Operated computers to access information related to shipping activities.
• Received incoming shipments, verifying quantity and quality of items against purchase orders.
• Worked closely with carriers such as FedEx, UPS, and DHL and other companies regarding pick-ups and deliveries.
• Managed hazardous material documentation requirements when preparing orders for shipment.
• Prepared invoices for customers, ensuring accuracy prior to shipment.
• Scanned documents into digital formats ensuring accuracy of content.
• Answered customer inquiries via phone and email.
• Utilized computer software programs to create reports, labels, and forms for the freights.