Kiana Foy
Glen Burnie,MD
Summary
Pursued opportunities in customer service to leverage skills and knowledge from previous roles. Adapted quickly to new environments and responsibilities. Authorized to work in the US for any employer.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Car Rental Agent
Avisbudget Group
Baltimore, MD
07.2025 - Current
- Managed customer inquiries and reservations using rental management software.
- Provided exceptional service by assisting customers with vehicle selection and rental agreements.
- Coordinated vehicle inspections and maintenance to ensure fleet readiness.
- Trained new staff on operational procedures and customer service standards.
- Streamlined check-in/check-out processes, enhancing overall customer satisfaction.
Airline Customer Service Agent
Prime Flight Aviation Frontier
Baltimore, MD
05.2024 - 04.2025
- Delivered exceptional customer service by resolving passenger inquiries and concerns efficiently.
- Coordinated check-in procedures, ensuring timely processing of passengers and luggage.
- Assisted in training new staff on operational protocols and customer service standards.
- Managed boarding processes, enhancing overall passenger flow and reducing delays.
Main Banker 1
Live Casino
Hanover, MD
02.2024 - 08.2024
- Operate the main booth on Casino floor
- Exchange coins, tokens, and chips for patrons money
- Issue payoffs
- Count and mange shift cash drawer
Sales Associate (Seasonal Position)
Helzberg Diamonds
Hanover, MD
11.2023 - 01.2024
- Greet all customers in a friendly and professional manner
- Show case all diamonds pieces to customers
- Educate customers on all pieces with a diamond room experience
- Close all deals
- Daily online clientele to bring revenue into the store.
- Keep all area clean at all time
- Inspect and clean customer pieces
Sales Associate
Pandora Jewelry
Columbia, MD
07.2023 - 11.2023
- Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections.
- Performs various sales and register transactions including ringing in purchases, processing cash or credit payments and counting money.
Sales Associate
Pandora Jewelry
St Thomas, VI
10.2022 - 05.2023
- Provide quality customer service by greeting customers, educating them about the brand, introducing products, and managing inventory.
Retail Sales Associate
Coral World Ocean Park
St Thomas, VI
09.2021 - 10.2022
- Performs sales transactions, both cash and credit, assisting the customer with item selections, bagging, wrapping, and payment.
- Works on the sales floor and cash register as needed.
- Upload an sell photo package to guest that took part in a excursion at the park.
- Other duties: Assists in keeping the back room and storage trailers neat and accessible.
Census Enumerator
US Census 2020
St Thomas, VI
02.2020 - 11.2020
- To enumerate residents of the Virgin Islands in a professional manner with accurate information.
Helper/Driver
E.B.K REPAIRS & MAINTENANCE
St Thomas, VI
04.2020 - 08.2020
- To make sure all employees get to their jobsite and have all materials needed.
- Also keep time on a daily basis for all employees.
Pricing Specialist
Kmart
St Thomas, VI
10.2018 - 01.2020
- To make sure all POS are entered properly at regularly or sale price.
- Assist all departments with labels for newly stocked items and post weekly ads for in-store sale.
HR File Clerk/Office Assistant
Department of Human Services
St Thomas, VI
04.2016 - 11.2017
- To answer phone in a professional manner and taking messages for all workers.
- To make sure all paperwork is file correctly.
- Create files for new employees as well as gone files for employees who are no longer working with the department.
- Create Orientation packages for new employees.
- Do over the phone personal interviews for applicants.
- Make verification letters for all employees.
Education
High school diploma - undefined
Skills
- Presentation skills
- Human Resources
- Interviewing
- Pricing
- Payroll
- Employee Orientation
- Research
- POS
- Cleaning
- Retail Sales
- Cash Handling
- Sales
- Leadership
- Communication skills
- Customer service
- Phone etiquette
- Organizational skills
- Computer skills
- Microsoft Office
- Retail sales
- Data entry
- Office experience
- Bilingual
- Microsoft Excel
- Windows
- Computer literacy
- Administrative Experience
Certification
- Driver's License May 2022 to January 2027
- Food Handler Certification
Timeline
Car Rental Agent
Avisbudget Group
07.2025 - Current
Airline Customer Service Agent
Prime Flight Aviation Frontier
05.2024 - 04.2025
Main Banker 1
Live Casino
02.2024 - 08.2024
Sales Associate (Seasonal Position)
Helzberg Diamonds
11.2023 - 01.2024
Sales Associate
Pandora Jewelry
07.2023 - 11.2023
Sales Associate
Pandora Jewelry
10.2022 - 05.2023
Retail Sales Associate
Coral World Ocean Park
09.2021 - 10.2022
Helper/Driver
E.B.K REPAIRS & MAINTENANCE
04.2020 - 08.2020
Census Enumerator
US Census 2020
02.2020 - 11.2020
Pricing Specialist
Kmart
10.2018 - 01.2020
HR File Clerk/Office Assistant
Department of Human Services
04.2016 - 11.2017