Rebekah Medina
Newport
Summary
Versatile professional with a strong background in customer service and education. Excels in communication and teamwork, enhancing customer experiences and promoting positive collaboration. Committed to achieving organizational goals through proactive problem-solving and client success. Quick learner with a semi-bilingual capability, dedicated to driving results for the team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Car Rental Agent
Avis Budget Group
Middletown
06.2025 - Current
- Processed vehicle returns and conducted inspections for damages.
- Managed reservation system to confirm bookings and availability.
- Addressed customer inquiries and resolved issues efficiently to enhance satisfaction.
- Coordinated with maintenance teams for vehicle readiness and safety checks.
- Educated customers on vehicle features and rental options available.
- Explained the terms of rental agreements to customers.
- Monitored fleet inventory to ensure sufficient supply of cars available for rent.
- Upsold additional services such as insurance coverage or fuel plans.
- Verified driver's license information and inspected rental documents for accuracy.
- Managed high volume inbound calls to provide timely assistance and support to customers.
- Entered and maintained accurate data in company databases.
Pre-K Assistant Teacher
bright ideas
Middletown
03.2025 - 04.2025
- Supported daily classroom management and maintained a positive learning environment.
- Encouraged children's social skills through interactive group activities and playtime.
- Developed engaging story time sessions to encourage language development among young learners.
- Assisted lead teacher in preparing lesson plans and activities.
- Assisted with daily routines including toileting, napping, and dressing.
- Supervised students while they were playing outdoors, ensuring their safety at all times.
- Maintained daily records of activities, behaviors, meals, and naps.
- Arranged classroom furniture and learning materials to keep areas neat.
Residential Counselor
saint Vincent services
Fall River
10.2024 - 01.2025
- Facilitated group therapy sessions to enhance social skills and provide emotional support, fostering a sense of community among residents.
- Educated residents on coping strategies and life skills for independent living.
- Organized recreational activities to enhance community engagement and interaction.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.
- Developed therapeutic relationships through consistent emotional support and positive reinforcement, contributing to residents' personal growth.
Cashier
Walmart
Newport
01.2024 - 09.2024
- Assisted customers with product inquiries and provided exceptional service support.
- Maintained cleanliness and organization of checkout areas and surrounding displays.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Certified Nursing Assistant
Grand Islander
Newport
10.2023 - 11.2023
- Assisted patients with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Documented patient care in electronic health records accurately.
- Provided meal service and assisted with feeding to ensure nutritional needs were met.
- Observed and reported unusual symptoms and changes to charge nurse.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Helped residents walk with or without self-help devices.
- Responded quickly to emergency situations involving sudden illness or injury.
cashier
Walmart
Newport
05.2023 - 08.2023
- Processed customer transactions with accuracy and speed at checkout stations to enhance customer satisfaction.
- Assisted customers with product inquiries and store navigation.
- Handled cash and electronic payments accurately during sales.
- Stocked merchandise and replenished displays as needed.
- Resolved customer complaints with professionalism and empathy.
Behavior Technician
Autism learning partners
Providence
02.2023 - 04.2023
- Assisted in collecting data on behavioral patterns and responses.
- Collaborated with families to reinforce strategies at home.
- Implemented individualized treatment plans for children with autism.
- Observed and documented client progress during therapy sessions.
- Engaged clients through interactive play and educational activities.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Exercised confidentiality and discretion to maintain HIPAA requirements.
Direct Support Professional
People Incorporated
Fall River
07.2022 - 01.2023
- Supported individuals with disabilities in daily living activities.
- Assisted clients in developing personal goals and life skills.
- Monitored client behavior and reported changes to supervisors promptly.
- Communicated effectively with families and team members about client needs.
- Maintained accurate documentation of client progress and incidents.
- Planned and prepared healthy meals and snacks for clients.
- Organized oral medications for clients following dosage and schedule requirements.
- Built strong and trusting rapport with clients and loved ones.
Education
Rogers High School
Newport, RI06-2021
Skills
- Customer service
- Issue resolution
- Cash handling
- Fleet monitoring
- Upselling strategies
- Data entry accuracy
- Data entry
- Record keeping
- Inventory control
- Effective communication
- Multitasking ability
- Organizational skills
- Problem-solving
- Decision-making
- Self-motivation
- Emergency response
- First aid certification
- Safety protocols
- Patient monitoring
- Medication administration
- Client advocacy
- Child supervision
- Child guidance
- Meal preparation
- Basic housekeeping
- Behavioral intervention
- Toilet training
- Merchandising
- Communication skills
- Treatment planning
- Data entry
- Inventory control
Certification
certified nursing assistant license (CNA)
Timeline
Car Rental Agent
Avis Budget Group
06.2025 - Current
Pre-K Assistant Teacher
bright ideas
03.2025 - 04.2025
Residential Counselor
saint Vincent services
10.2024 - 01.2025
Cashier
Walmart
01.2024 - 09.2024
Certified Nursing Assistant
Grand Islander
10.2023 - 11.2023
cashier
Walmart
05.2023 - 08.2023
Behavior Technician
Autism learning partners
02.2023 - 04.2023
Direct Support Professional
People Incorporated
07.2022 - 01.2023
Rogers High School