Jenny Arden
Mill & Mine
Knoxville,Tennessee
1
Certification
20
years of professional experience
Innovative Food Service Professional with extensive experience in customer service, marketing, and hospitality. Experienced in high-volume service and fine dining, with a track record of training teams and developing cocktail menus that enhance customer loyalty. Proficient in problem-solving and quick to adapt to new systems, including multiple point of sale systems.
Work History
Bartender
5 Years 2 MonthsAssistant General Manager
7 Months- Oversaw restaurant operations including opening, closing, and daily/weekly accounting, monitoring labor costs in BOH and FOH to maintain budgetary goals.
- Trained and developed staff, enhancing their confidence and work quality, contributing to higher guest satisfaction scores.
- Developed procedures and standards to dramatically reduce waste and increase speed of service.
- Created multiple new drink menus tailored to the clientele as well as to develop staff skills for long term profitability.
- Managed all bar inventory and completed weekly ordering.
Bartender
1 Year 7 Months- Enhanced guest satisfaction through personalized recommendations, precise execution of complex cocktails, and in depth knowledge of wine and pairings.
- Developed innovative cocktails and mocktails to boost sales and enhance brand visibility, fostering customer loyalty.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation while meeting the standard of excellence expected in French fine dining.
Bartender/Server
2 Years 2 MonthsBartender
8 MonthsAssistant Manager / Lead Bartender
2 Years- Supervised restaurant operations including staff management and nightly accounting.
- Developed and executed training procedures and policies for team members in in-house sales techniques to increase revenue and enhance guest satisfaction.
- Directed daily floor operations, ensuring smooth guest service and consistent standards.
- Educated guests on niche craft beer styles and pairings to elevate the dining experience, as well as creating the 2 highest grossing items on the menu.
Server
2 Years 1 MonthOperations Manager / Administrative Assistant
4 Years 2 Months- Built online presence and marketing strategy, growing sales from $60K to $1.5M annually.
- Represented the brand at national expos and led educational workshops, significantly growing the brand presence.
- Coordinated exclusive product designs and vendor collaborations to enhance product offerings and brand visibility.
- Established and directed daily operations, ensuring smooth workflow across sales, inventory, and fulfillment processes while helping to run operations of the brick and mortar location.
Head Server/Bartender
1 Year 9 MonthsDepartment Head / Head Cashier
2 Years 10 Months- Hired, scheduled, and managed front-end operations for 60+ employees, ensuring efficient workflow and customer service.
- Reduced cash over/short discrepancies from -$2,800 to +$4 in six months through improved financial controls and policies.
- Trained and supported head cashiers across 10 stores, enhancing operational standards and providing on-site assistance to struggling and new locations.
Education
High School Diploma
Skills
High-Volume Bartending & Craft Cocktails
Beer
Wine & Liquor Knowledge
Fine Dining & Food Safety (ABC License)
POS & Restaurant Operations (Toast)
Inventory management
Training
Mentorship & Team Leadership
Customer Service & Conflict Resolution
Marketing
Sales
& P&L; Reporting
Time Management & Problem Solving
Strong multitasking
Certification
- ABC License
- Bar Smarts Basic and Professional Certification
Timeline
Assistant General Manager
Farmacy
02.2026 - 09.2026Read More
Bartender
Lilou Brasserie
12.2023 - 07.2025Read More
Bartender
Crafty Bastard Brewery
12.2021 - 08.2022Read More
Bartender
Mill & Mine
08.2021 - CurrentRead More
Bartender/Server
Tako Taco
08.2021 - 10.2023Read More
Assistant Manager / Lead Bartender
Abridged Beer Co & Oak Room
08.2019 - 08.2021Read More
Server
Not Watson’s Kitchen Bar
06.2017 - 07.2019Read More
Operations Manager / Administrative Assistant
Bohemian Baby
04.2013 - 06.2017Read More
Head Server/Bartender
Brixx Fire Oven Pizza
04.2009 - 01.2011Read More
Department Head / Head Cashier
Food City
06.2006 - 04.2009Read More
Fulton High School
High School Diploma
Read More
Personal Information
Title: Restaurant And Bar Manager | High Volume And Fine Dining Bartender | Retail Operations, Marketing, & Management