Jenny Baker

• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Trained and guided team members to maintain high productivity and performance metrics.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Developed and implemented strategies to increase sales and profitability.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Interacted well with customers to build connections and nurture relationships.

• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed filing system, entered data and completed other clerical tasks.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.

• Enhanced student retention of material with engaging and interactive lesson plans.
• Collaborated with fellow tutors to share best practices and develop more effective teaching strategies.
• Assisted adult learners in overcoming educational barriers, resulting in higher levels of success on GED exams.
• Improved GED pass rates by offering individualized tutoring sessions tailored to students'' unique learning styles.
• Conducted review sessions to help students prepare for tests.
• Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
• Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.

Managed daily functions within retail environment.